Helpdesk Support

Company Description

HR Recruiting Service is a national staffing company specializing in permanent full time placements and contract hires.

Job Description

A unique opportunity for an outstanding candidate to contribute to a mission-based organization whose purpose is to help people around the world do the right thing.  Engaging potential candidates is not a transactional requirement but entails painting a long-term vision of values-based decision making which, in turn, defines sustainable cultures.

This position is responsible for day to day Global helpdesk operations, server support, projects and support for all corporate IT systems. The position will also provide support to CEO directly.

This position will provide telephone/hands-on technical software and hardware support for our company desktop, laptop and server computer systems. The position will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software for all windows systems at all locations. This individual participates in technical research and development to enable continuing innovation within the IT infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling Colleagues and Partners.

The candidate will also be responsible for managing and completing the assigned Global IT projects.

MUST HAVES:

• 12+ years of in highly demanding Global helpdesk support position
• 5 + years of experience supporting CEO and highly time sensitive operations
• 5-8 years of hands on experience with Windows servers, on Exchange 2010 , DAG, CAS Array, spam / virus filtering , tracking email system logs, ActiveSync , backup / restore & mail flow
• Solid hands on experience of Group policy, Window Automation, WSUS , Windows 7, Apple Mac , Office , Outlook and corporate business applications
• Solid hands on experience managing complex and time sensitive Video, Audio and Web Conferencing. Which consist of tools from Tandberg, Polycom, Cisco MCU , Blue Jeans - MCU, Creston devices, Global Crossing & WebEx
• Hands on experience on HP servers, networking, wireless, Avaya phone system, Security access control, hardware and software troubleshooting
• Hands on experience building and troubleshooting Laptops, desktops , Mac , mobiles & tablets
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled backup jobs using Symantec backup.
• Maintain and document operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.  Configure CPU, memory, and disk partitions as required.
• Ability to work on Symantec Endpoint Protection , Mimecast, Postini, MailMarshal, SME
• Keenly focused on the highest levels of service and customer satisfaction
• Excellent fundamental problem solving and analytical skills
• Candidate will be required to maintain a high level of confidentiality
• Excellent oral and written communication skills
• Bachelors Degree
• Mac experience preferred
• MCSE certification preferred
* This person needs to be a highly self-motivated person who can manage their own time working. In addition to being a self starter, this person needs to work well in a team knowing when to provide help and when to ask for help. Maintain a professional and courteous attitude at all times towards colleagues, internal and external customers, live up to LRN’s core values and be an exemplar of LRN’s Leadership Framework. Maintain effective working relationships to ensure institution-wide teamwork.

Qualifications

5 + years of experience supporting CEO and highly time sensitive operations

Additional Information