Helpdesk Support Representative
YRCI
Full-time
On-site
New Orleans, Louisiana, United States
Helpdesk Support Positions
Description
Requirements
- Answer Insurance Help Desk caller in inquiries.
- Execute batch data entry of multiple employee forms into the applicable client system.
- Record 100% of calls into the incident management system.
- Assist in the resolution of problems and the identification of potential issues and trends.
- Ensure complete client satisfaction.
Requirements
- High School Diploma required.
- Operate on an eight (8) hour workday schedule (core hours, 8AM to 4PM central time) Monday through Friday excluding Federal Holidays.
- Multitask and effectively plan and organize work.
- Must have strong communication skills.
- Interpret and apply regulatory material; Communicate effectively, both orally and in writing.
- Must have keen attention to detail and effective working in a team environment.
- Experience in a customer-service oriented call center environment is highly desired (but not required).