Helpdesk Support Technician

 Location: Hamilton Ohio

Purpose of the Role:

The helpdesk support technician will provide technical support to end users, support software & hardware upgrades and assist on software and infrastructure projects within the IT department. This position is fast paced, challenging and is critical to the business’ success. 

Key Responsibilities 

• Provides technical support identifying problems with users’ computers hardware and software. 
• Administer software platform functionality, users, permissions in support of business functions. 
• Manage procurement, configuration and deployment of workstations and other IT assets. 
• Applies technical knowledge (hardware and software) and standard operating procedures (sop’s) to both the local network and end users.
• Works with hardware and software vendors for quoting, procurement, support and trouble shooting 
• Collaborates with other employees to research and solve problems. 
• Collaborates and works with mechanical and controls engineers to install, modify and change industry specific software and hardware. 
• LAN/WAN support. WiFi support, this also includes all handheld and mobile devices for communications, mobile application, MFA and barcode scanning. 
• Hardware and Software projects assigned from manager.

Qualification requirements  

• Problem solving, excellent verbal and written communication, work well with non-technical resources
• Excellent time management, and priority management skills 
• Proficient with O365 and other Microsoft products
• Superior understanding of computer hardware and software systems
• The ability to learn quickly and adapt to new technologies
• Knowledge of Salesforce, Epicor, Microsoft 365, Ubiquity hardware are all pluses but not required

Core Competencies

• Safety – Observes and enforces safety procedures; reports potentially unsafe conditions.
• Quality-  Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve a process that is implemented
• Productivity - Manages workload, works efficiently, meets goals and objectives
• Employee Engagement – Passionate about job and company, committed to the company and puts discretionary effort into work.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.   The description is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required to employees assigned to this job.