Helpdesk Support Technician

Job Description

Helpdesk Support Technician

Location: Remote – With HQ in Garden City, NY 11530

Pay Rate: $27.00/HR W2

Hours: Full Time, Monday-Friday, 8AM-5PM

Duration: 6 months (possible extension / permanent hire)

Description:

• Provide remote technical support to customers
• Following up with customers to ensure full resolution of issues
• Communicate with dispatch regarding availability and scheduling commitments
• Communicate service escalations in a clear and timely manner
• Record time / document work performed and submit weekly time sheet
• Experience with a help desk ticketing system and RMM software (Connectwise manage and Automate preferred)
• Experience with backup software (StorageCraft or Acronis preferred)

Requirements:

• 2-5 years’ experience in a fast-paced support desk environment
• Address Tier 1 and 2 issues that include but are not limited to servers restores, virus outbreaks, network printing issues, COTS packages installation and troubleshooting, network switching, routing, firewalls, and email security appliances.
• Experience with ticketing software and RMM tools (ConnectWise Manage and Automate preferred)
• Experience with backup software (Acronis or Storage Craft preferred)
• Excellent problem solving and troubleshooting skills
• Experience with Macs, Windows PCs, servers, switches and Chromebooks
• Experience with Healthcare support
• Experience working with printer and application support
• Knowledge of WAN and LAN Concepts