Helpdesk Support-Tier 1 (Multiple positions)

Company Description

About Comtech LLC: Comtech is an ISO/IEC 20000-1:2005 (Corporate ITIL Service Delivery), ISO 27001:2005 (Corporate Security), and ISO 9001-2008 (Corporate Quality) and CMMI Level 3 organization. Comtech is a full-service information systems engineering and services provider located in Northern Virginia. Comtech delivers end-to-end solutions for business and government enterprise using state-of-the-art, cutting-edge products and best practices. Comtech's customer list includes federal and state government agencies as well as Fortune 500 and medium-size enterprises. For more information please visit www.comtechllc.com

Job Description

Helpdesk Support-Tier 1 (Multiple positions)

Washington, DC

12 months+

Skill Required:

Minimum 1 to 5 years’ experience in a high profile and fast-paced Help Desk/Call Center environment required.

Demonstrated expertise in Microsoft operating systems.

A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)

An aptitude for providing positive customer service.

Experience within an Information Technology Helpdesk/Call Center environment.

Good communications, problem solving and technical writing skills.

An in-depth knowledge of relevant operating systems, applications, printers and other hardware

preferred.

Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and

holidays Displays courtesy and sensitivity

Manages difficult or emotional customer situations well

Meets commitments

Responds promptly to customer needs Solicits customer feedback to improve service

Use internal knowledgebase on every interaction

Provide knowledgebase content on a weekly basis

Qualifications

A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)

Additional Information

EOE/M/F/D/V