Helpdesk+VDI Exp_Local to Denver CO_w2

Company Description

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.

Job Description

Description: We are looking to fill a position for Help desk in Denver CO.

Qualifications

Short Description:

Selected person will be responsible to supporting a Virtual Desktop Infrastructure (VDI) environment. We are currently seeking a technician to:

· Deploy new hardware after receiving appropriate training on configuring the hardware

· First and second tier troubleshooting of user reported issues

· Escalate to Server team as necessary

· Keep customer informed on status of any outages

· Hardware inventory

Additional Information

All your in

Required experience

• Experience with Thin and Zero Client hardware required

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• Responds to telephone calls, email and personnel requests for technical support.

• Documents, tracks, and monitors the problem to ensure a timely resolution.

• May require an associate's degree in a related area and at least 3years of experience in the field or in a related area.

• Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.

• Performs a variety of complicated tasks.

information will be kept confidential according to EEO guidelines.