IMESD Helpdesk Support / Data Collections Specialist 1

Benefits of this position include:

• PERS retirement
• Medical/Dental/Vision insurance for employee and family
• Paid Employee Assistance Program (EAP)
• Paid Holidays
• Paid Sick and Personal Leave
• Tuition Reimbursement

PRIMARY ROLE:
This is an entry level grant-funded position responsible for providing tier one customer helpdesk support for educators in Oregon who have questions about select Oregon Department of Education data collections, business rules, data submission, error correction, audit and validation reviews. There is an expectation that people successful in this role will advance to higher tiers of collection and accountability support.
 
QUALIFICATIONS:

• To perform this job successfully, an individual must be motivated to become proficient in each responsibility and essential function of the position and possess strong office and computer skills. The requirements listed below are representative of the knowledge, skill, and/or ability required. Individual will hold a valid driver’s license and have reliable, insured transportation. If selected for the position, individual will complete a pre-employment background check. On-the-job training will be provided for the collections and validations we support.

• Associate’s Degree or higher preferred
• Experience using Microsoft Office or similar software
• Experience working in an office providing customer service support preferred
• Experience with ODE collections and statewide summative assessments preferred

• Computer skills necessary to complete the job, and adept at learning new technology
• Intrinsically motivated to learn and grow and be a contributing member of a team
• Ability and willingness to follow directions and follow IMESD guidelines, rules and procedures
• Provide accurate and thorough responses with attention to detail
• Research and synthesize information using ODE documentation and resources
• Excellent organizational skills and the ability to prioritize and multi-task
• Adaptability when shifts in priorities arise and flexibility and cooperation with team members
• Communicate accurately, timely, and clearly in person, on the phone and in written communications demonstrating critical thinking by analyzing and problem-solving the issue presented
• Exhibit professionalism by cultivating positive relationships, empathy, patience and effective listening
• Work cooperatively with, and utilize the knowledge of team members daily
• Cultivate positive and professional relationships, and show sensitivity to individual differences
• Maintain integrity and confidentiality
• Exhibit regular punctuality and attendance
• Manage time efficiently and effectively
• Prioritize workload to accurately meet job requirements and timelines
• Maintain organization and safety in the work environment
• Provide your best effort and perseverance to achieve goals
• Resolve conflicts in a professional manner