Implementation System Administrator

Who is Menlo?

Menlo’s purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. We know when organizations like schools spend less time on making technology work, they can spend more time doing the things they do best, like educating children. And when educators can focus on the children, we help them achieve their goal of life transformation. From our roots as a startup, we've evolved into a firmly established corporation while retaining the hunger and drive of our entrepreneurial beginnings. At Menlo, our mission is to go beyond "good enough" and provide groundbreaking technology solutions that shape a better future for both our clients and the generations to come.

Become an integral part of Menlo's dynamic team as a System Admin - Implementation, contributing your expertise to shape the future of technology solutions. In this role, you'll engage with clients to optimize client experience with Menlo's customized systems, automation, and complex problems as they arise. As a System Admin - Implementation at Menlo, your impactful contributions will directly enhance education and communities, and you'll be part of a collaborative team dedicated to continuous learning and innovation. If you're ready to make a meaningful contribution in a rapidly expanding company that values your skills and determination, Menlo is the place for you.

Job Summary

The Implementation System Admin provides technical expertise in deploying and supporting network infrastructure and end-user technology environments. The role plays a crucial role in ensuring the successful implementation of Albert for both new and renewing customers. It requires the ability to work independently on multiple concurrent, complex projects while also collaborating effectively with teammates and customers. The System Admin – Implementations will lead issue resolution, proactively identify opportunities for improvement and take ownership of customer success during implementation. 

Supervisory Responsibilities

This position does not have direct supervisory responsibilities.

Duties and Responsibilities

• Plan, monitor, maintain, and ensure the stability of client environments during Albert implementations.
• Provide hands-on system administration support, system maintenance, and operational support for Albert deployments.
• Diagnoses and troubleshoot complex issues related to hardware, software, servers, networks, and configurations across on-premises and cloud environments.
• Collect and interpret diagnostic data and errors to troubleshoot deployments.
• Provide technical specifications, detailed documentation, and diagrams post implementation.
• Manage user requests, including ticket queue management, until clients are transitioned to ongoing support.
• Design and implement automated deployment technologies to reduce implementation time.
• Lead special technology projects involving the research and implementation of new technologies and best practices.
• Conduct testing and evaluations of systems and configurations to optimize performance.
• Coordinate with internal teams to ensure completeness and consistency of IT solutions.
• Perform other duties as assigned.

 Required Skills and Abilities 

• Strong ability to absorb and retain information quickly with exceptional attention to detail.
• Excellent analytical, troubleshooting, and judgment skills to assess situations and deliver effective solutions promptly and independently.
• Outstanding customer service and interpersonal skills; able to remain calm, professional, and positive in high-pressure situations.
• Highly organized with the ability to manage multiple tasks and priorities efficiently, both independently and under supervision.
• Effective time management and strong self-motivation.
• Ability to travel to customer sites to perform implementations on a frequent basis.
• Clear and professional communicator, capable of translating technical information for non-technical users.

Physical Requirements 

• Extended viewing of computer screen.
• Sitting for extended periods of time.
• Standing for extended periods of time.
• Ability to work long hours at times to ensure successful project completion.

Education and Experience

• High school diploma or equivalent
• 5+ years of experience working in enterprise environments.
• Experience using automated deployment and maintenance technologies.
• Proven ability to implement solutions with minimal to no direct supervision.