IT Desktop Support Engineer

Job Description

NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on “what works,” staff at DOP engage in meaningful relationships with those on probation in an effort to enhance community safety and decrease recidivism.

The Department of Probation is seeking skilled IT Desktop Support Engineers whose duties will include, but not be limited to, the following:

- Perform all aspects of desktop PC support, including troubleshooting and resolving user problems, Hardware deployment, ongoing software installation;
- Asset inventory and management, and ensuring that all agency desktops are set up and maintained within required specifications and agency standards;
- Voice over IP phone support; provide level 1 network support;
- Monitor Service Now ticket queues to ensure efficient handling (based on priority, aging, etc.) and prompt response;
- Manage the desktop support documentation including technical reference guide and associated library of materials (procedures, system builds, troubleshooting guides, etc.);
- Provide trouble-shooting strategies
- Additional duties as assigned.

Work Locations:
Brooklyn
Bronx
Manhattan / Staten Island


Hours/shifts are dependent on the needs of the Department. Candidates may be required to work various shifts including evenings and weekends.

Candidates must be permanent in the Computer Associate (Operations) title.

*Maximum salary is not guaranteed.

COMPUTER ASSOC (OPERATIONS) - 13621

Qualifications

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or

2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described
in "1" above; or

4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.