IT Desktop Support Tech

Job Title: IT / Help Desk Analyst

Location: Big Spring, TX – Refinery Site
Employment Type: Long-term Contract

Position Summary

We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations at a major refinery facility in Big Spring, TX. This role provides on-site technical assistance for plant personnel, ensuring reliable functionality of computer systems, network connectivity, and hardware/software applications critical to refinery operations. The ideal candidate is service-oriented, adaptable, and comfortable working in an industrial environment supporting both office and field users.

Key Responsibilities

• Serve as the primary on-site contact for IT support requests, troubleshooting desktops, laptops, printers, mobile devices, and peripherals.
• Support end-users with software installations, system access, and hardware configuration.
• Maintain and monitor plant networks, switches, and connectivity to ensure reliable uptime.
• Manage user accounts, security permissions, and group policies in Active Directory and Microsoft 365 environments.
• Provide support for process control system interfaces, handheld devices, and field communications tools used by refinery staff.
• Document all service requests, incidents, and resolutions in the ticketing system; escalate complex issues as needed.
• Assist with deployment of IT projects, system upgrades, and cybersecurity initiatives.
• Collaborate with corporate IT teams to maintain refinery compliance with company policies and IT standards.
• Ensure backup systems, antivirus protection, and data recovery procedures are in place and functional.

Qualifications

• Education: Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Experience: 2–5 years of IT support experience, ideally in a manufacturing, chemical, or refinery setting.
• Technical Skills:
  • Windows 10/11, Microsoft 365, and Active Directory administration
  • Network troubleshooting (LAN/WAN, switches, routers, cabling)
  • Experience with ServiceNow, Remedy, or similar ticketing tools
  • Familiarity with VPN, remote desktop tools, and mobile device management (MDM)
• Preferred: Knowledge of industrial control networks or process automation interfaces.
• Certifications: CompTIA A+, Network+, or Microsoft Certified IT Professional (MCP/MCSA) preferred.