DescriptionInova Alexandria Hospital IT Customer Service is looking for a dedicated IT Enterprise Associate Desktop System Administrator to join the Team. This role will be full-time day shift working Monday – Friday located in Alexandria, VA.
The IT Enterprise Associate Desktop System Administrator is responsible for the imaging and configuration, per defined standard operating procedures, of systems hardware/software-related infrastructure. Resolves problems effectively and efficiently so that tasks can be completed in a timely manner and communicates (technically and non-technically) with other team members, other technology services staff and vendors.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules.
IT Enterprise Associate Desktop System Administrator Responsibilities:
- Manages the installation of Windows end-user devices and peripherals based on a standard operating procedures and policies.
- Identifies and resolves more complex problems with the toolset. Communicates problem-solving measures taken for inclusion into the standard operating procedures and policies so that recurring problems can be resolved.
- Works imaging and installation tasks from a ticket queue.
- Makes recommendations to senior team members and management for larger updates of procedures/standards to improve efficiency of the imaging, installation and configuration process.
- Ensures that basic updates of documentation of procedures/standards on the proper imaging and configuring of operating systems software are complete and accurate.
- Proactively identifies and implements successful preventive measures for basic issues affecting desktops, printers and WOWs.
Minimum Qualifications:
- Education: Associate’s degree; or HS Diploma/GED and 4 years relevant professional experience in addition to the minimum experience required
- Experience: 1 year of experience in supporting a desktop environment with both basic administration and problem resolution and Microsoft Windows seven and Windows 10 and above issues
Preferred Qualifications:
- Previous experience working as a Desktop Administrator in a healthcare environment preferred.