IT Helpdesk Internship
York County GovernmentAbout us
York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited that you want to join our team and recognize that our employees are the foundation for our success.
Mission Statement - York County provides quality public services in an open, efficient, and responsive manner.
Vision Statement - York County provides an environment where all citizens and businesses can thrive and succeed.
Core Values - Excellence through Professionalism- Respect - respect builds bridges, not silos. How we live it? Golden rule - treat others as you want to be treated.
- Dedicated- strong work ethic. How we live it? Persistence, reliability and commitment to do your best.
- Integrity- do the right thing instead of what is convenient. How we live it? Displaying strong moral principles.
- Knowledgeable- ready and able. How we live it? Having the right competencies necessary for achievement.
- Friendly- service with a smile. How we live it? Being respectful, pleasant and helpful to ALL.
About our opportunity
The IT Department is excited to hire an intern to join their helpdesk division. This role will help support the IT Service Desk team and initiatives in IT Infrastructure. The IT intern will assist the IT Department with helpdesk service requests, deploying & imaging laptops/PCs for the business users, as well as shadowing/learning from the other IT technicians. We are looking for a reliable and driven individual to join the team. Our ideal candidate will have excellent problem-solving skills, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.
Compensation: $15.98 per hour (This position is not eligible for benefits).
Length of Internship: 10 weeks
Work Schedule: 15 - 20 hours weekly; schedule determined between the student and department.
Duties and Responsibilities:- Assisting with deployment:
- Unboxing computers, monitors, keyboards, mice and docking station.
- Prepping and installing above equipment.
- Copying files from one computer to another.
- Retiring of the replaced equipment.
- Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware via phone or through the IT ticketing system
- Creating tickets in the IT ticketing system.
- Installing software.
- Troubleshoot and resolve issues in person or remotely.
- Document solutions to technical issues.
- Escalate issues to the next level of support personnel, when needed.
- Assisting with deployment:
About you
Education and Experience:
Enrolled in College or Technical School pursuing a degree in Computer Science, IT Technology, Technology or related field.
Applicants with equivalent experience and/or education may be considered.Physical Demands / Work Environment / Disclaimer
Physical Demands:
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.- Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
Standard Clauses:
May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the County.
This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.