IT Helpdesk Technicians

We are looking for competent IT Helpdesk Technicians to provide fast and useful technical assistance on computer systems.

Location – eClerx, 235 N McPherson Church Rd, Fayetteville, NC 28303.

Position Summary:

IT Helpdesk Technician candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals.

Primary Responsibilities

• Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, email clients and applications.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Contribute to improving customer support by actively responding to queries and handling complaints
• Own and execute IT asset movement
• Ability to install and troubleshoot All in One and Laser Printers

Knowledge, Skills, & Experience Requirements

• Proven work experience as a Helpdesk/Desktop Technician.
• Solid technical background with an ability to give instructions to a non-technical audience.
• Customer service oriented with a problem solving attitude.
• Teamwork skills.

“Please note that eClerx is a drug-free work place and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent to results of these tests.”