IT Support / Helpdesk Technician

About Us

Coating & Converting Technologies (CCT) and ATP Adhesive Systems Group are leaders in innovative adhesive solutions, serving a variety of industries worldwide. We pride ourselves on technology-driven growth, exceptional service, and a culture that values collaboration and expertise. As we expand our IT team, we’re looking for a talented IT Support / Helpdesk Technician to keep our systems running smoothly and support our business initiatives.

The Role

Are you a hands-on IT professional who thrives on solving problems and supporting users? In this role, you’ll provide comprehensive IT support across our organization—from computer systems and networks to phone systems and business applications like Sage and CRM programs. You’ll work independently, collaborate with Facilities and vendors, and occasionally travel (~25%) to our South Carolina facility.

Key Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
• Troubleshoot and resolve hardware, software, phone system, and network issues for on-site and remote users.
• Install, configure, and maintain computers, mobile devices, printers, and related equipment.
• Support Microsoft 365, Windows environments, and Sage ERP systems.
• Manage company phone systems (VoIP, PBX), including setup, troubleshooting, and vendor coordination.
• Maintain IT documentation, asset inventory, and user guides.
• Assist with onboarding/offboarding, account setup, access management, and user training.
• Support system upgrades, security patches, and process improvements in collaboration with Facilities and vendors.
• Ensure compliance with company policies, cybersecurity standards, and IT best practices.
  

Qualifications

• Associate or Bachelor’s degree in IT, Computer Science, or related field—or equivalent experience.
• 5+ years of IT support/helpdesk experience, with the ability to work independently.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking fundamentals.
• Experience supporting phone systems (VoIP, PBX).
• Familiarity with Sage ERP or similar business applications.
• Excellent troubleshooting, communication, and problem-solving skills.
• Ability to prioritize tasks and deliver strong customer service.
• Willingness to travel approximately 25% to our South Carolina facility.

Benefits

• Comprehensive benefits package: Medical, Dental, Vision, 401k.
• Opportunities for professional growth within a global organization.
• Collaborative and supportive work environment.

Why Join Us? This is your chance to be part of a growing, innovative company where your IT expertise makes a real impact. You’ll work in a supportive environment, have opportunities to grow, and help shape the future of technology at CCT and ATP Adhesive Systems Group.

Apply Today Bring your experience, passion, and problem-solving skills to a team that values your expertise. We can’t wait to meet you!

We are an Equal Opportunity Employer. CCT conducts all employment-related activities in full compliance with all applicable Federal and State laws and without regard to an individual’s age, color, gender, gender expression, sexual orientation, disability, marital status, national origin, citizenship, race, religion, veteran status or other legally protected categories. No person will be discriminated against in hiring or in any other aspect of their employment, including but not limited to, training, responsibilities, transfer, promotion, compensation, and/or benefits, for any improper reason.