IT System Administrator

Ready for a rewarding career where you can inspire others as well as provide IT support to our team? Consider joining our team as the IT System Administrator for Grace Inspired Living!

About Us:

Guided by God’s love, Grace Inspired Living is dedicated to providing communities and services that enhance the lives of older adults in a supportive setting that values residents, employees, volunteers, and families.

Since 1962, the Lutheran Community at Telford in Telford, PA  has provided exceptional services for seniors located in Bucks and Montgomery Counties. Telford offers a full continuum of care, from independent residential cottages and convenient apartment homes to comfortable personal care accommodations. Shepherd Way memory support neighborhood and a recently constructed Healthcare Pavilion give individuals access to the health care and support they need at all hours. The dedicated staff ensures that residents enjoy the best quality of life while maintaining the highest possible level of independence.

Founded in 1935, the Community at Rockhill in Sellersville, PA is a residential community for adults 65 and older located in Bucks County, Pennsylvania. As a Life Plan Community, Rockhill offers a continuum of care that includes Residential Living, Personal Care for adults who need assistance with daily activities, and Health Care for individuals in need of 24-hour support.

POSITION SUMMARY:

The IT System Administrator works to manage all aspects of planning, configuring, deploying, supporting, and decommissioning in production systems and devices across the campuses. He/she will work to gain a positive rapport with the users in order to support their technology needs. Customers of IT are the staff of Grace Inspired Living.

SPECIFIC DUTIES AND RESPONSIBILITIES:

· Provide tier 2 technical assistance to users.

· Assist in training and supporting any tier 1 staff.

· Spearhead network troubleshooting issues that arise.

· Provide desktop and network printer implementation and support.

· Provide ongoing system administration duties for facility-specific applications such as PointClickCare, SARA, and Microsoft 365.

· Manage Windows Active Directory.

· Oversee the patching of various hardware and software components.

· Manage the configuration of all MDM solutions to keep devices secure by default.

· Work to enable the IT environment to leverage as much automation as possible.

· Help maintain security of all systems by applying best practices when planning, configuring, implementing, supporting, and educating users on systems.

· Spearhead the initial investigation of security-related incidents and support tier 3 staff in timely resolution.

· Be a leader in encouraging compliance with all policies and procedures for the IT team and end users.

· Provide training for end-user applications.

· Document issues and resolutions with clarity and detail.

· Assist with the planning and documentation of key technical processes.

· Function as a key technical stakeholder in the Change Advisory Board (CAB) process.