IT Systems Administrator III

• Diagnoses and repairs server, workstation, application, database, and storage failures  
• Responsible for applying monitoring, endpoint security and capacity planning of organizational information systems, applications or services where appropriate.  
• Manages backup and restore processes and maintains general health of backup environment.  
• Creates, configures, maintains, and monitors servers, workstations, applications, and other enterprise systems whether virtual or physical. 
• Resolves outages, escalations and completes projects in a timely fashion.  
• Provides after hour, weekend, and holiday technical support as assigned.  
• Makes themselves available after hours for escalations and support as needed.  
• Makes technical recommendations to leadership as as part of the enterprise planning and budgeting process.  
• Creates project plans and maintains budgeting processes in support of the IS department leadership. 
• Maintains data center environment and monitoring equipment.  
• Documents new or undocumented information systems policies, procedures, controls, plans, processes, and standards. 
• Provides in person or on-line training and creates presentations on policies, procedures, controls, plans, processes, and standards when .  
• Works professionally and collaboratively with management, staff, and peers to meet organizational objectives.  
• Works collaboratively to resolve service interruptions and identify hardware, application, or service enhancements. 
• Maintains high work ethic and standards.  
• Attends meetings as assigned and performs related tasks in a timely manner.  
• Always provides quality customer service to all internal and external customers.  
• Mentors junior staff, by displaying and demonstrating high standards, work ethic and by providing guidance, assistance and training when . 
• Continually looking to automate processes and to improve security of any process or procedure. 
• This position is hybrid work-from-home, and this individual must be able to perform effectively from both environments. 

• Performs all other duties as assigned.  

Minimum Qualifications:

Education 

• Bachelor’s degree in health care, Business Administration, Computer Information Systems or related fields, or equivalent work experience. 

Experience:

• 8+ years’ experience working in a Systems Administration II+ role. 
• Strong experience with storage technologies  
• Provides potential solutions when presenting problems or issues.  
• Works with and through management to address any interpersonal or other non-technical issues. 
• VMWare experience .  
• Microsoft Active Directory experience .  
• Microsoft SCCM or SmartDeploy experience is a plus. 
• Microsoft SQL Server experience is a plus.  
• Microsoft Exchange experience is a plus. 
• Strong experience with Microsoft Workstation and Server security functions, protocols, and technologies. 
• Strong experience with Microsoft Server 2003, 2008, 2012, 2016, DNS, DHCP, Microsoft Workstation 10, 11, Active Directory, SQL Server, networking, Group Policy, and other Windows Server functionality. 
• Linux experience a plus. 

• Veeam experience .  
• Familiarity with health care data. 

Certifications, Licenses, and Registrations 

• Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent certification.  
• Microsoft 365 Certified: Enterprise Administrator Expert a plus. 
• VMWare certification a plus. 
• Veeam certification a plus. 

Skills and Abilities 

• Ability to set priorities and manage workflows.  
• Ability to work effectively and communicate professionally with staff, patients, and external agencies. 
• Clearly identifies objectives and executes upon those objectives. 
• Ability to exercise initiative, problem-solving, and decision-making skills.  
• Excellent documentation traits  
• Have integrity, initiative, and focus.  
• Strong organizational skills  
• Ability to work in a fast-paced environment.  
• Ability to multi-task and work autonomously.  
• Ability to be flexible with job duties.  

• Ability to work independently under minimal supervision. 
• Exceptional critical thinking and problem-solving ability. 
• Strong interpersonal skills to assist non-technical individuals with complex technical issues. 
• Attention to detail. 

Physical Demands: 

• Must be able to sit and/or stand for prolonged periods of time 
• Must be able to wear personal protective equipment (PPE) (mask, gown, gloves) when  
• Must be able to use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; climb ladders; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. 
• Must occasionally lift and/or move up to 50 pounds; 100 pounds with assistance. 
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

FLSA Statement:

This position is classified as exempt under the Fair Labor Standards Act (FLSA). 

EEO Statement:

Touchette Regional Hospital is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.