Network Administrator I

Statement of Purpose

The Network Administrator I works as a member of the team to assist with transportation needs, tutorial writing, desktop support and other computer related assistance. Will work with the IT Director and lead staff in identifying tasks and prioritizing them as needed.

Major Tasks, Duties and Responsibilities

• Provide assistance to Network Administrators for; Windows Server (and related management tools), Exchange Server, SQL Server, Windows Desktops Applications and Operating Systems, LAN/WAN/VPN connections, routers, switches and firewalls.
• Provide technical assistance and support to employees and designated associates. Interpret problems and provide technical support for hardware, software and systems. Answer telephone calls and respond to helpdesk inquiries. Analyze problems by using automated diagnostic programs and resolve recurring difficulties.
• Install, configure, and support input/output devices and peripherals.
• Implementing, managing and troubleshooting network protocols, services and security.
• Assists in the deployment, maintenance, analysis, repairs, replacement, support and upgrade of computer worker stations, hardware, software, operating systems and distributed printers. This includes loading, unloading and transporting computers, monitors, printers, desks, chairs and other peripherals to various sites and locations as needed.
• Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Performs system backups and recovery. Maintains company databases and spreadsheets. Monitors system configuration to ensure data integrity and system stability.
• Provides support to end users on a variety of issues. Identifies, researches and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support as directed. Tracks and monitors problems to insure timely resolutions.
• Assists in the development and maintenance of tutorials and other support documents. Required to learn designated applications used to generate help documents, images, web parts, video or other mediums. Performs backups and ensures user accessibility to internet/intranet sites and resources.
• Collects, selects, and edits data for dissemination on corporate intranet sites or other electronic format. Read draft copies to detect errors in spelling, punctuation and syntax.
• Aids in the planning, writing and maintenance of projects and user support documentation efforts, including online help. Assists in translating business applications into user documentation.
• Assists in the preparation and maintenance of organizational documentation (guides, policies & procedure manuals, tutorials, handbooks and any other user documentation). This may include 4-5 hours of data entry or graphics design per day.
• Provides day to day administrative support to the IT Director and other lead staff.
• Classifies, sorts and files correspondence, records and other documents. Maintains records and filing system. Retrieves information from files upon request by authorized party. Assures records and files are maintained in such a way that authorized staff can retrieve needed items without difficulty.
• Maintains well organized file and storage areas. Conducts inventory of supplies on the unit. Keeps unity neat and orderly.
• Attends staff meetings and in-service trainings as assigned.
• Maintains familiarity with BHS policies and procedures and other applicable regulations. Performs job duties accordingly.

Qualifications:

Following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification on the Americans with Disabilities Act. A combination of education, training and work experience equivalent to:

• Associates degree/vocational certificate or one year supervised experience working in related field.
• Minimum of one-year education at an accredited institute of higher learning with at least two years’ experience in a job related field.
• Must have intermediate level computer skills, and aptitude for acquiring new skills and knowledge. Experience with Microsoft Office, Office 365, Windows 10, Windows Servers, LAN, WAN, Firewall, Internet and related applications are required. Strong organizational abilities combined with clerical skills (typing, filing, phones, data entry will be necessary).

• Must have a valid California Driver’s License and personal vehicle liability insurance when driving personal vehicle on BHS business.
• Ability to use language and terms appropriate for target audience. Ability to “multitask” in fast-paced environment and remain calm under pressure. Should enjoy troubleshooting and problem solving and possess passion for computer technology.
• Knowledge of substance abuse problems, preferred.

Vision, hearing, verbal communication skills, manual dexterity and eye-hand coordination must be adequate for performance of job duties. Able to sit at desk, use keyboard, mouse & touchpad, write, and physically perform other job duties. Routinely lift and move items weighing up to twenty-five pounds and occasionally up to seventy pounds; is expected to ask for assistance and use a dolly or cart for any heavy items. Able to move about facilities to move and install computer workstations and peripheral devices.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.