Network Administrator – Independent Contractor

About the Role:

The Network Administrator, reporting to the Head Office in Melbourne Australia, will be instrumental in ensuring the IT operations and infrastructure adhere to current best practices through proving Level 1 and Level 2 IT support.

This role involves taking full responsibility for infrastructure maintenance, managing IT upgrades, and providing support to USA based colleagues as a key aspect of the position.

The office is based in the heart of Manhattan the Network Administrator will be a casual support who can be available on call (for on average 1 day per week) both on site and remotely, you will be compensated on an hourly basis for your efforts.

This role would be suitable for an independent contractor who services multiple clients or someone who operates as an individual MSP.

Key responsibilities include:

• Availability online and in person in the office (when necessary). You will need to be able to travel into the Manhattan area within 1-2 hours to resolve in person technical issues
• Partnering with the Australian office to ensure 24×7 uptime for critical infrastructure
• Resolve Level 1/Level 2 IT support tasks when required
• Assist with infrastructure upgrade projects (ex/ File server/firewall/domain controller upgrades etc)
• Ensuring there are measures in place to safeguard the security of the network
• Supporting the hybrid working office including working remotely, LAN, VPN, Wireless and Network support
• Logging and resolving all incident/service request details with attention to detail
• Ensuring resolution of incidents and service requests as a priority

About You:

You may be running your own IT support business or studying for your further qualification. You are a proactive, detail-oriented, and adaptable operator who is across ever evolving technologies. You possess strong problem-solving skills, effective communication, and the ability to collaborate across departments to ensure smooth system operations and quick resolution of technical issues with a patient and customer orientated disposition.

What you will bring to the role:

• IT related degree, Network Administration certification will be highly favoured
• Demonstrated experience in supporting a broad range of Windows and virtual collaboration technologies, Proficiency with Active Directory, Windows/ Linux Servers, Office 365, SQL, IIS web server, SAN / NAS, HP switches and Watchguard firewalls
• Demonstrated track record of managing servers across AWS, is advantageous
• Possess confident and strong oral and written communication skills
• Personal drive and integrity
• Will need to be able to attend to the Madison Avenue office in person for IT support if required

About Us

We are seeking driven, curious, and intelligent individuals to join our dynamic and innovative team. As more than just a Customer and Marketing Analytics, Strategy, and Advisory firm with 30 years of history, we are committed to delivering impactful outcomes for our clients and fostering successful, career-building opportunities for our colleagues.

With the largest marketing science team in Australia and offices in Melbourne and New York, we are leaders in customer and marketing analytics and strategy. We take pride in helping our premium corporate clients drive growth in customer engagement and market share. We trust our team to deliver results, support diversity and inclusion at all levels, and recognise and reward outstanding performance.

We believe the workload will be on average 1 day per week’s work. Additional networking and infrastructure projects may be required.