The System Administrator provides technical software, hardware and network problem resolution to computer users by performing troubleshooting/problem diagnosis and guiding users through step-by-step solutions. The System Administrator clearly communicates technical solutions in a user-friendly, professional manner, and provides one-on-one end-user training as needed. Responsible for installation and upgrades of hardware and software, basic account management, backup system maintenance, assist with network changes and upgrades. Maintain an inventory of laptops, servers, printers and network hardware.

Primary Duties

• Provide technical support on basic issues with Microsoft Office, Windows 11, Remote Access, VPN, basic cabling, printer connectivity, and peripheral
• Using own initiative to research technical solutions to known problems and documenting in support solution database for diagnostics and solution
• Manage, upgrade, and troubleshoot Windows Servers running on VMware vSphere 0.
• Learn and manage SAN storage devices on Fiber
• Maintain, manage, and change Wan and Lan IP networks for multiple sites across the southern U.S.
• Facilitate workstation replacements for existing and process equipment for new
• Maintain, monitor, and make changes to backup
• Experience in managing IT Equipment
• Advanced knowledge of computer networking
• Microsoft Office 365 management
• Ability to travel overnight to other offices
• Ability to take scheduled call

Job Requirements

• Associate Degree in Computer Science/Information Technology (preferred)
• 1 to 3 years' experience in Helpdesk Support, Desktop Administration
• Good troubleshooting skills. Ability to diagnose and prioritize more complex LAN, hardware and software issues. Understanding of client-server systems
• Good listening and problem-solving skills, professional phone etiquette
• Ability to work independently when assigned a task and follow it through to completion
• Functional knowledge of networking, can successfully configure a PC for network access
• Good communication skills and the ability to work well with others