Network and Computer Systems Administrator

All In-Solutions' Technology Solutions Team is dedicated to providing our customers with cutting-edge technical solutions tailored to meet their business requirements. Through collaborative engagements with customers, team members, subject matter experts (SMEs), technical leaders, and partners, we design practical solutions that effectively address real challenges for major government and business organizations.

We are on the lookout for individuals who are passionate about leveraging technology to deliver innovative outcomes with unwavering determination, unwavering integrity, and an unwavering commitment to service. We firmly believe that our people are the cornerstone of our success. By fostering and facilitating continuous learning, our team members can realize their personal career aspirations. We are seeking candidates who embody the following qualities:

Responsibilities

• Provide technical assistance support in order to maintain secure and available systems by utilizing industry best practices to resolve incidents and respond to service requests while adhering to DoD cybersecurity policies
• Provide technical guidance and support to remediating vulnerabilities with security updates and patches on the unclassified network
• Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting
• Provide expertise in the software and hardware used by the Government/ provide guidance and resolve issues as needed
• Provide Tier 1, 2 and 3 level technical support to the AvMC Enterprise
• Ensure all support requests initiated by end-users outside of the ASC end-user portal are captured in the ASC service management system, including emails, phone calls, web chats, and face-to-face contact
• Provide technical guidance to diagnose, categorize, and troubleshoot routine technical issues
• Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting
• Accurately log all service requests not received through the ASC end-user portal into the ASC service management system
• Provide expertise with Account Management-provisioning of user accounts, computing equipment, telephony equipment, and modification of user accounts when requirements arise for changes in user attributes/ Desktop Applications: MS Office, Adobe, JAVA, and similar applications typically deployed in an office setting /Desktop Support: Setup and administration of personal computing hardware and software (desktop PC, laptop, and tablets) including standard peripherals such as monitors, keyboards, mice, speakers, and web cameras (where applicable)/ Mobile Devices: provide technical assistance for mobile devices to include technical support, guidance, utilization, troubleshooting, and training/ Printers: installation and configuration of desktop printers, network printers, print servers, associated drivers, Common Access Card (CAC) release printing, and associated hardware/software/ Security Management: ensuring desired levels of protection for Federal systems, data, and related assets are achieved (e.g., CAC authentication, access control, encryption, intrusion detection, verification, digital signature, user management, role/privilege management, audit trail capture/analysis, etc.)
• Support the configuration of new devices and sustainment of existing devices while adhering to Defense Information Systems Agency (DISA) DoD Mobility Unclassified Capability (DMUC) policies and procedures

Requirements

• Possess a Bachelor's degree in computer science or a related field.
• Demonstrate exceptional communication and organizational skills.
• Acquire a minimum of eight (8) years of previous experience in a role with similar responsibilities.
• Hold a DoD 8570 Level II certification (Security+).
• Maintain a valid U.S. Security clearance.