ServiceNow HR System Administrator

ServiceNow HR System Administrator <\/b><\/span>
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Job Description<\/b><\/span><\/u>:<\/b><\/span>
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This role combines system administration, development and subject matter expertise focused specifically on the ServiceNow Human Resource Service Delivery (HRSD) suite<\/b>, particularly the Onboarding (Lifecycle Events) and the Employee Service Center (Core Portal) modules.<\/span>
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The ideal candidate will ensure the platform is configured, maintained, and continually monitored and enhanced to improve HR service delivery and the overall employee experience.<\/span>
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1. Core Responsibilities & Administration<\/b><\/span>
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   1. Platform Health & Maintenance: Perform routine system administration tasks including managing user accounts, roles, security access (ACLs), and application scopes specific to HRSD. Monitor and troubleshoot integrations.<\/span>
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   2. End\-user support: Provide support to end users, typical activities include password reset, assisting with Onboarding case\/task issues.<\/span>
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   3. Configuration Management: Configure and maintain core HRSD components like HR Profiles, Case Management and Knowledge Management workflows.<\/span>
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   4. Troubleshooting: Monitor, diagnose, and resolve technical issues related to HRSD application, integrations, and the Employee Service Center.<\/span>
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   5. Reporting & Analytics: Develop and maintain reports and dashboards using native ServiceNow reporting and Performance Analytics to provide insights into HR Service activity.<\/span>
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   6. Access Control & Authentication:<\/span>
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                               i.      Manage user authentication by integrating with identity providers, configuring Single Sign\-On (SSO) and enforcing Multi\-Factor Authentication (MFA) for users.<\/span>
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                               ii.      Perform routine reviews of all user access, roles, and permissions to ensure they remain relevant and appropriate.<\/span>
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      7. Upgrades & Patches: Coordinate and execute platform upgrades, patches, and hotfixes, ensuring minimal disruption to HR services. This includes dedicated focus on the following:<\/span>
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                                  i.      Upgrade Readiness Assessment: Review new release notes and identify potential impacts, conflicts, and deprecations relevant to custom HRSD applications, integrations, and the Employee Service Center.<\/span>
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                                  ii.      Test Plan Development: Design comprehensive Upgrade Test Plans focusing on critical HR functions, including Lifecycle Events (Onboarding) and Portal functionality.<\/span>
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                                   iii.      Regression Testing: Execute regression test scripts on the cloned sub\-production instance (e.g. Development\/Test instance) immediately following the upgrade to ensure that existing custom functionality and OOTB (out\-of\-the\-box) HRSD features continue to work as expected.<\/span>
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                                    iv.      Fixing & Remediation: Identify, document, and remediate any script conflicts, configuration changes, or broken customizations discovered during the upgrade testing phase.<\/span>
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                                     v.      Upgrade Production Instance: Once upgrade testing is completed and all related issues address, oversee the upgrade of the Production instance implementing any post upgrade fixes that are needed.<\/span>
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         2. HR Module Development & Customization:<\/b><\/span>
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            1. Onboarding\/Lifecycle Events:<\/span>
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                                         i.      Design, configure, and maintain Lifecycle Events and Activity Sets for the Onboarding Process.<\/span>
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                                         ii.      Develop and configure associated HR Services and Record Producers associated with the Onboarding Process.<\/span>
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                                         iii.      Maintain and update existing Document Templates as needed.<\/span>
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               2. Employee Service Center (Portal):<\/span>
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                                              i.      Develop and customize the Employee Center Portal using technologies like UI Builder.<\/span>
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                                              ii.      Manage and maintain Portal content and functionality.<\/span>
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                                              iii.      Ensure alignment of content governance, User Criteria, and personalized experiences on the portal.<\/span>
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                  3. Core Development:<\/span>
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                                                  i.      Maintain, develop, and customize functionality using platform scripting languages, including Business Rules, JavaScript, Client Scripts, UI Policies, Script Includes and UI Actions.<\/span>
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                                                 ii.      Oversee and monitor integrations with other HR systems (REST\/SOAP APIs and Integration Hub.)<\/span>
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                     3. Collaboration & Lifecycle<\/b><\/span>
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                        1. Requirements Gathering: Collaborate with HR stack holders to translate real\-world needs into technical solutions.<\/span>
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                        2. SDLC Best Practices: Conduct development according to established Software Development Lifecycle (SDLC) best practices, including requirements analysis, design, configuration build, unit testing, and deployment readiness.<\/span>
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                        3. Testing: Create and execute thorough test plans (unit and regression testing) and support User Acceptance Testing (UAT) with stakeholders.<\/span>
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                        4. Deployment: Implement changes in Production. <\/span>
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                        5. Required Qualifications:<\/b><\/span>
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                           1. Experience: 3 to 5 years of experience as a ServiceNow System Administrator and\/or Developer, with a strong focus on the HR Service Delivers (HRSD) product line.<\/b><\/span>
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                           2. Certifications: Preferred certifications include ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – HRSP (CIS\-HRSD).<\/span>
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                           3. Technical Skills:<\/span>
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                                                        i.      Strong working knowledge of HRSD modules (case management, Knowledge Management, Lifecycle Events.)<\/span>
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                                                         ii.      Experience customizing and developing for the Service Portal\/Employee Center Portal (widgets, themes, pages).<\/span>
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                                                         iii.      Ability to maintain existing Lifecycle event HR Services, Document Templates, HR Case and Task templates as needed.<\/span>
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