Position Overview
In support of the OSC Technical Solutions IT Infrastructure organization for the Hanford Site, this position will be part of a team responsible for supporting the technical infrastructure that includes hardware, software, and cloud service provider components. This role will serve as a pivotal resource, driving implementation, and design services for other areas of the organization and its customers.
Major Activities (Typical Duties/Responsibilities)
- Map the relationship between IT platform/Infrastructure components (i.e. Technology End Users, IT System Software & Hardware and info-Communications Transmission Networks).
- Identify key technology interactions and dependencies across systems/platforms.
- Investigate and analyze problems to identify root causes and ensure timely resolution.
- Design and implement system monitoring and performance optimization solution.
- Design, implement, and maintain backup strategies, ensuring data integrity and availability.
- Design documentation configuration baselining of systems, testing or modification of IT infrastructure.
- Evaluate new solutions through research and collaboration and determine course of action for new technical initiatives.
- Responsible for incident escalation and coordination of resources to resolve issues in a timely manner to meet Service Level Agreement metrics.
- Support Disaster Recovery/Continuity of Operations (DR/COOP) exercises, testing and live incidents per procedures and policies.
- Maintain security and integrity controls.
- Prepare written technical documentation, training material, standards, and reports.
- Evaluate and recommend procurements of Windows or Appliance based hardware and software.
- Evaluate total cost of ownership and return on investment of various IT platform/infrastructure alternatives.
- Perform other duties as appropriate and assigned.
Knowledge/Skills/Abilities
- Demonstrated ability to manage multiple tasks simultaneously and effectively prioritize and execute tasks in a high-pressure environment.
- Possess the ability to resolve complex issues using third party diagnostic and monitoring tools, logs, graphs, and performance data to maintain the health and availability of the environment.
- Must be able to communicate technical information and product plans to all levels of staff and management.
- Good interpersonal skills: ability to work effectively and cooperatively with all levels of management and staff, affiliated-company employees as well as outside business associates; exhibits a professional manner in dealing with others.
- Superior organizational, follow-up, and detail-oriented skills.
- Strong ability to analyze documents and categorize appropriately.
- Ability to maintain accurate records.
- Work independently, as well as on a team and with minimal supervision.
- Make decisions, solve problems, and exercise excellent judgment.
- Work well under pressure and independently prioritize workload, while working on multiple projects.
- Ability to research, organize and analyze technical information with particular attention to accuracy and detail.
- Excellent written and verbal communication skills; including thorough knowledge of proper grammar, advanced vocabulary, spelling, editing and proofreading skills.
- Proficient using Microsoft Office products, such as Word, Excel and PowerPoint, and industry-standard computer software and databases.
- High degree of sensitivity regarding confidential information.
- Investigate and analyze problems to identify root causes and ensure timely resolution, escalating as necessary depending on criticality.
- Design and implement system monitoring and performance optimization solutions.
- Design, implement, and maintain backup strategies, ensuring data integrity and availability
Physical Abilities
- Sufficient fine motor skills for the use of computers, calculators with an ability to withstand repetitive keyboarding for extended periods of time.
- Visual and communications ability adequate to perform the essential functions of the job.
- Ability to kneel, bend and twist at the waist on an occasional basis.
- Ability to reach below shoulder height with regular frequency (desk position) and at or above shoulder height on occasion.
- Ability to push, pull, carry and lift objects weighing up to 10 pounds on a regular basis, and greater weights on an occasional basis.
- Ability to travel by vehicle or aircraft, and ability to safely operate a motor vehicle.
Minimum Qualifications
- BA/BS degree with 5-8 years of Information Technology experience or equivalent combination of education and experience.
- Ability to pass a background and drug screening.
- Must have identification compliant with the Real ID Act at time of hire.
- Must be able to obtain Department of Energy access badge.
- Must be able to obtain and maintain a U.S. government security clearance.
Preferred Qualifications
- Knowledge with Active Directory, ADFS, Group Policy Management
- Knowledge of the AZURE ecosystem
- Knowledge of Zero Trust principles
Pay Range: $82,912.00 - $146,200.00/ yearly
Benefits: OSC Technical Solutions offers excellent benefits for eligible employees. Benefits include paid holidays, paid time off, 401k with employer match, dental, vision, health insurance plans through the Federal Employee Health Benefits (FEHB) program, as well as life and disability benefits.
OSC Technical Solutions does not discriminate, and the company provides equal employment opportunity for all employees and applicants without regard to race, religion, color, sex, gender, sexual orientation, national origin, citizenship status, age, marital status, pregnancy or parenthood, handicap or disability, genetics, veteran status or any other legally protected characteristic. OSC Technical Solutions adheres to all federal, state and local laws regarding equal employment opportunity and will not discriminate against you in violation of these laws. OSC Technical Solutions reserves the right to apply CIRI Shareholder preference to qualified Shareholders in employment and advancement opportunities.
OSC Technical Solutions participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Reasonable Accommodation:
OSC Technical Solutions will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with OSC Global, LLC or any of its subsidiaries, please email recruiting@ciri.com.