System Administrator (Windows/Server/Microsoft/Identity Management)

 Commitment To Inclusive Excellence

At VMRC, we identify a 'cultural fit' as a community member demonstrating our shared values and commitment to fostering an inclusive, purpose-driven workplace. We seek candidates who align with our service, justice, peacebuilding, and stewardship values while bringing diverse perspectives that enrich our collective work.

We assess candidates through structured, bias-conscious interview questions that explore how you have lived these values in your professional and personal experiences.

Position Summary

The System Administrator is responsible for installing, administering, and maintaining on-premises and cloud servers, collaboration tools, directory services, and identity management systems. This role manages key infrastructure components, including Windows Server, Windows Hyper-V, Azure compute services, Microsoft O365 suite, Active Directory, Entra ID, OneLogin, and Tray.AI. The System Administrator will perform system updates according to established policies and procedures. They will answer and respond to helpdesk tickets and will provide support to both staff and residents. The System Administrator will be responsible for the overall on/offboarding processes and will ensure that directory services are integrated across appropriate systems. They will develop and implement Disaster Recovery and Business Continuity (DR/BCP) plans for systems of responsibility.

Position Requirements

· Proven experience administering Windows Server environments, including physical servers, Hyper-V hosts, and virtual machines, Active Directory, Group Policy Objects (GPO), DHCP, and DNS.

· Proven experience administering Microsoft Office 365 applications, including Entra ID, Teams, Exchange, SharePoint, Intune, Defender, and Forms.

· Proven experience with email system configuration and management, including SPF, DKIM, threat detection and remediation, mail transport rules, and message trace analysis.

· Experience with backup and recovery systems.

· Experience with PowerShell scripting.

· Bachelor’s degree in Computer Science, Information Systems, a related field or equivalent professional experience is preferred.

· Relevant certifications for Microsoft 365 are preferred.

· Experience with Linux servers is preferred.

· Excellent problem-solving abilities.

· Ability to communicate well in oral or written form and to convey technical information to audiences with varying levels of technical understanding.

· Demonstrated ability to plan and lead technical projects to achieve departmental goals.

· Ability to support critical systems after hours and participate in on-call rotation.

Schedule:

Mon – Fri 8 am – 5 pm.  

Weekends/nights as needed to support projects, conduct maintenance work, or resolve critical issues.

Participates in an on-call rotation.

 Essential Functions

1. Server Administration

a. Plan, install, configure, and maintain on-premises and cloud computing environments.

b. Ensure that system updates and security patches are applied according to policy.

c. Proactively manage systems to ensure minimal downtime and high availability.

d. Develop DR/BCP processes to ensure recoverability from system issues.

2. Directory services and Identity Management

a. Install, configure, and maintain directory services.

b. Manage and maintain the automated provisioning systems. Develop coded workflows to meet new business requirements.

c. Manage the single sign-on (SSO) system and the application integrations.

d. Synchronize directory information for users across all appropriate systems.

e. Manage the onboarding/offboarding process to ensure accounts are created and removed according to policy.

3. Microsoft O365 Administration

a. Configure and maintain O365 applications and services.

b. Work with the organization to increase adoption and utilization of O365 applications.

c. Utilize O365 features to increase the baseline Microsoft Secure Score level.

d. Monitor and maintain backup and recovery processes.

4. Technical and End-User Support

a. Provide end-user support for IT systems to staff and residents.

b. Provide second-level and escalated support to IT staff within areas of responsibility.

c. Utilize technical skills to investigate and solve complex problems.

d. Conduct after-hour maintenance activities to minimize impact on users.

e. Participate in an on-call rotation to respond to critical issues.

g. Collaborate to solve IT problems and improve the technical environment and processes. 

5. Planning and budgeting & project Management

a. Provide budget requests to the Director of Information Technology.

b. Develop project plans, requirements, and timelines and present them for review.

c. Manage approved projects alone or in conjunction with other IT staff.

d. Provide input into developing the IT roadmap and hardware lifecycle plan.

e. Participate in IT retreats and planning sessions. 

6. Professional & Personal Development

a. Complete the required HR training programs.

b. Participate in industry webinars, certification programs, workshops, and training to stay current with technology trends.

c. Contribute to developing IT policies and procedures to ensure efficient and effective IT administration and security.

7. Teamwork

a. Support other team members and strive to develop good working relationships.

b. Collaborate to solve IT problems and improve the technical environment and processes.

c. Participate in IT retreats and planning sessions.

8. Leadership

a. Builds Effective Relationships

i. This leader makes people feel valued and essential to the organization's success.

ii. This leader offers positive recognition for a job well done.

iii. This leader seems to care for people on a personal level.

iv. This leader encourages the growth and development of others.

v. This leader manages his or her own emotions well.

b. Performance

i. This leader sets and reaches performance goals for himself/herself (accountability).

ii. This leader is passionate and enthusiastic about his / her work.

iii. This leader demonstrates high personal energy levels (commitment, drive, initiative, tenacity, and persistence).

iv. This leader is focused on the resident's well-being and quality of life.

v. This leader actively demonstrates the organization's mission, vision, and values.

c. Leads Change

i. This leader is willing to take risks and experiment.

ii. This leader is an agent of change in the organization.

iii. This leader is open to solving old problems in new ways.

iv. This leader welcomes diverse points of view.

v. This leader encourages creativity and innovation.

9. General

a. Comply with all VMRC and departmental policies & guidelines conscientiously.

b. Actively engage residents in a meaningful, positive, and compassionate manner while ensuring an environment of resident-centered respect and appreciation.

c. Maintain confidentiality of all resident care and protected health information. Report known or suspected incidents of unauthorized disclosure of confidential information to supervisor or designee.

d. Manage responsibility and maintain a positive, professional, collaborative working relationship with residents, families, administration, peers, and co-workers.

e. Demonstrate good attendance and maintain "Employment in Good Standing."

f. Use correct body mechanics to prevent injury to self, residents, and other staff.

g. Assume responsibility for and actively participate in staff development (professional growth) and continuing education to keep up-to-date skills and required certification(s).

h. Demonstrate computer skills necessary to complete job tasks/responsibilities.

I. Attend all required in-services and department staff meetings.

j. Follow emergency and evacuation procedures.

k. Perform other duties as assigned by supervisor.

 Summary of Physical, Sensory, Environmental and Other Requirements Needed to Perform the Essential Functions of this Job

A. Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear normal as well as soft tones. This position is active and requires standing, walking, bending, grasping, and reaching above head on a regular basis. The employee is required to operate office equipment in a safe and effective manner. The employee must also frequently lift or move objects weighing up to 50 pounds as well as pushing/pulling up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Requirements for emergency situations are defined by service line expectations and may differ based on the nature of the emergency.

B. Work Environment

While performing the duties of this job, the employee is frequently exposed to dust, fumes, odors and airborne particles, biological and chemical hazards, and mechanical equipment. Regularly works in an office setting, staff work spaces, clinical settings, auditoriums as well as other indoor and outdoor areas of campus.

C. Position Type/Expected Hours of Work

This position routinely involves work in an office setting and access to onsite, off-site, and virtual work-related destinations to perform job duties. Schedule and work responsibilities could vary based on shifts, standby, PRN, emergencies, inclement weather, etc. There is built-in flexibility for remote work. Some evenings and weekends as needed based on campus events. Some evenings and weekends as needed based on system status and on-call needs.

D. Supervisor Responsibility

This position does not holds supervisory responsibilities and does not have the authority to determine who can access confidential information.

E. Access to Confidential Information

This position has complete access to Information Technology systems, databases and software. The position has job-specific access to resident demographics and medical records and to staff personnel information.