Systems Administrator I

Looking to kickstart your career in IT support? As a System Administrator I, you'll be at the heart of ensuring smooth computer operations for our clients, enabling them to excel in their daily business activities. Your role will involve tackling help requests head-on, documenting issues, and implementing effective solutions swiftly. If you're ready to dive into a dynamic environment, utilizing diagnostic tools and offering technical support through cutting-edge remote management tools, then this is the perfect opportunity for you to make a real impact.

Join us in empowering our users and driving productivity to new heights!

JOB SUMMARY

The System Administrator I’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual to provide technical assistance to the end user through our suite of remote management tools.

PRIMARY RESPONSIBILITIES

• Has friendly demeanor while handling service requests from end users via telephone, e-mail and customer ticket submissions
• Document all pertinent end user identification information, including name, company, contact information, and nature of problem or issue
• Build rapport and elicit problem details from customers
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
• Record, track, and document the customer service request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Identify and learn appropriate software and hardware used and supported by the organization
• Perform remote-based solutions, including installing and upgrading software, installing hardware, implementing file backups, preventative maintenance and configuring systems and applications
• Test fixes to ensure problem has been adequately resolved
• Perform post-resolution follow-ups to help requests
• Evaluate documented resolutions and analyze trends for ways to prevent future problems
• Develop help sheets and frequently asked questions lists for end users
• Participates in after hours on-call rotation to provide assistance for clients
• Performs other duties as assigned

MINIMUM REQUIRED EDUCATION & EXPERIENCE

• College diploma in computer science or related field or 2 years equivalent work experience
• Experience supporting Microsoft desktop and server operating systems and Microsoft Office

PREFERRED EDUCATION & EXPERIENCE

• University degree in the field of computer science
• 2 years equivalent work experience

Preferred Certifications:

• Comp-TIA Network+
• Comp-TIA A+
• CompTIA Security+
• CCNA
• MCITP
• MCSA
• MCSE

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Knowledge of basic computer hardware, including PC’s, printers, laptops, servers
• Working knowledge of a range of diagnostic utilities
• Good understanding of the organization’s goals and objectives
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills
• Ability to conduct research into a wide range of computing issues as required
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Highly self motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required to sit, have repetitive movement (fine motor like typing, writing, keyboarding, filing), talk and/or hear. The employee is occasionally required to walk, stand and twist/turn.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

COMPANY BENEFITS

Locknet Managed IT Services offers a competitive compensation and benefits package.  Benefits for full-time employees include:

• Competitive Compensation
• Vacation and self/family care days
• Parental leave
• Group medical, dental, vision and life
• 401(K) plan with a 50% match up to your first 8%
• Discretionary 401(K) profit sharing plan
• Company paid short- and long-term disability coverage
• Paid Holidays

HOW TO APPLY

Locknet Managed IT Services has an online employment application.  In order to complete it, you need to apply for a specific position. All open positions can be found on our website at www.locknetmanagedIT.com.

If this is the first time you have applied for a position with Locknet, you will be asked to register.  Returning applicants will only need to provide their email address and password.

ABOUT LOCKNET MANAGED IT SERVICES

Locknet Managed IT Services, an EO Johnson Company, is a top managed service provider (MSP) in the nation. With clients and offices throughout Minnesota, Wisconsin and Iowa, Locknet has supported technology strategies for companies for more than 35 years. Locknet’s world-class team is dedicated to making your network safe by providing a range of managed security and network management services, including technology assessments, firewall management, patching, desktop and server support, private-cloud backup and much more.  Locknet is UCS/SOC 2 Type 2 Certified, ensuring the highest level of trust and peace of mind for their clients.  Read more at www.locknetmanagedIT.com.

EQUAL EMPLOYMENT OPPORTUNITY

Locknet Managed IT Services, an EO Johnson Company, is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.