Utilize advanced hardware and software troubleshooting knowledge to support users
Support enterprise Active Directory, Office 365, and Forefront Identity Management (FIM) environment.
Act as Second Level Liaison between client, and service provider.
Manage Active Directory, Office 365 and FIM platform backups.
Define, write and maintain PPM (Process and Procedure Manual) for the project
Assigned special projects
Analyze systems, review and implement improvements or upgrades to enhance user experience and to prevent capacity issues
Participate in rotating On-Call schedule and assist in after-hours Monthly Maintenance
Primary Lead in training and mentoring less-experienced members of the team.
Primary Lead in assigned special projects.
Analyze systems, reviews and participates in the implementation of improvements or upgrades to enhance user experience and to prevent capacity issues
Participate in rotating On-Call schedule and assist in after-hours Monthly Maintenance
May train and mentor less-experienced members of the team
Skills, Licenses, Knowledge, Education and Training Requirements:
Vocational/Diploma/Bachelor’s degree in any IT related field or has the equivalent experience
5+ years’ experience with Active Directory and Windows environment
5+ years’ experience with LAN/WAN environment including routing and security protocols
5+ years’ experience knowledge of server, network and voice technology solutions
5+ years’ experience with Active Directory scripting
Ability to write AD scripts / PowerShell scripts
MCSA Certification required
ITIL certification preferred
Attendance and schedule adherence are requirements of this position
Possesses and applies an expert knowledge of principles, practices, and procedures of particular field of specialization to the completion of difficult assignments
Adapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position
Usually works under general supervision, conferring with superior on unusual matters
Assignments are broad in nature, usually requiring originality and ingenuity
Duties and tasks reflect substantial variety and complexity
Relies on experience and judgment to plan and accomplish assigned tasks and goals
May serve as a resource to others in the resolution of complex problems and issues and assign work to less-experience
Additional Notes:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Skills, Licenses, Knowledge, Education and Training Requirements:
Vocational/Diploma/Bachelor’s degree in any IT related field or has the equivalent experience
5+ years’ experience with Active Directory and Windows environment
5+ years’ experience with LAN/WAN environment including routing and security protocols
5+ years’ experience knowledge of server, network and voice technology solutions
5+ years’ experience with Active Directory scripting
Ability to write AD scripts / PowerShell scripts
MCSA Certification required
ITIL certification preferred
Attendance and schedule adherence are requirements of this position
Possesses and applies an expert knowledge of principles, practices, and procedures of particular field of specialization to the completion of difficult assignments
Adapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position
Usually works under general supervision, conferring with superior on unusual matters
Assignments are broad in nature, usually requiring originality and ingenuity
Duties and tasks reflect substantial variety and complexity
Relies on experience and judgment to plan and accomplish assigned tasks and goals
May serve as a resource to others in the resolution of complex problems and issues and assign work to less-experience