Technical Customer Support / Helpdesk - Level 1

Company Description

UNorth, established in 1999, is a global leader of innovative consumer products and services. 

Our products range across many industries including Electronics, Aviation, Fashion, Toys, Pet Supplies, and Information Technology.

The underlying principle of all operations is the same: be the most innovative, provide an exceptional customer service, and earn results by working hard. 

UNorth offers a fun, highly-intelligent, flexible, and informal working atmosphere. We’ll challenge you, involve you, and celebrate your contributions. Build your future by joining a winning team that wants you to succeed. 

There is a wide range of pay, health, and benefit programs available that include wellness benefits, retirement benefits, paid time off, career development, and more. 

UNorth Brands you will be working on specifically are:

Consumer Electronics
www.MOTA.com 

Aviation Headset for Pilots
www.FlyFaro.com 

Job Description

• Job Title: Technical Customer Support / Helpdesk - Level 1
• Job Description: We are looking for a bright, sharp, and organized internet savvy individual to join our team in Sunnyvale, CA for Level 1 or Level 2 technical support Position.
• Type: Full-time
• General Working Days: Monday-Friday (May include occasional work or tasks off-hours or weekends)
• General Working Hours: Minimum of 40 hours per week. Irregular hours as needed.
• Availability: Immediate Opening

RESPONSIBILITIES

• Able to quickly understand and efficiently resolve customers’ concerns
• Able to provide superb customer care to all customers
• Able to find technical answers and solutions online
• Excellent Problem Solving Skills
• Comfortable communicating over the phone, email, online, and live chat
• Able to troubleshoot basic  IT related issues such as connecting computers, internet connections, etc

Qualifications

• Exceptionally Sharp, Punctual, Detailed-Oriented, and Organized
• Excellent Writing Skills.
• Be Technical and up to date on Technology
  
• General Computer Skills (Windows troubleshooting, Excel, Outlook Email, Internet, Website, etc)
• Understand basic HTML
• Must be active on Facebook, Twitter, Instagram, YouTube
• Ability to multi-task and prioritize in a fast-paced environment
• Excellent troubleshooting and repair skills
• Be able to work independently or as a team. Motivated with good interpersonal skills. Good research skills
• Legal to Work in the United States and be able to pass background check and screening

RESPONSIBILITIES (Include but not limited to):

• Able to quickly understand and efficiently resolve customers' concerns
• Able to provide superb customer care to all customers
• Able to find technical answers and solutions online
• Excellent Problem Solving Skills
• Comfortable communicating over the phone, email, online, and live chat
• Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc

____________________________________________________________

• You should know (without research) top 5 technology product of this year.
• You should know (without research) what is the name of the next generation Apple and Samsung Mobile Product
  
• Consider yourself a sharp and internet savvy person
• Consider yourself technical
• Consider yourself a detailed-oriented person
• Consider yourself proper candidate with ability to achieve "Professional Communication" and "Customer Satisfaction"

Additional Information

• General Rate for this position is: $9 - $17 / Hour
• Please Indicate your availability
• This is an on-site position. Please do not apply if you are looking for remote work.