Technician Desktop Support

Summary:

The Help Desk Tech helps users achieve optimum use of their computer and the network by performing needs analysis, procurement support, installation, training, preventative maintenance and problem resolution.  Responsible for installing, configuring, and maintaining corporate hardware and software for team members. Manages the help desk system and responds to team members request in timely and professional manner. The Help Desk Tech has routine contact with Information Systems staff, all levels of employees as end users, and vendor representatives. Responsible for coordination of all activities regarding the organization's help desk. 

 Essential duties and responsibilities include the following.  Other duties may be assigned. 

• Configuration of team member’s equipment to connect to the Network/Internet. 
• Provide team member support and technical issue resolution via E-Mail, phone and other electronic medium. 
• Configure team member’s software to connect to LAN and Internet application servers. 
• Provide training to team members in the use of system and applications. 
• General understanding of Microsoft OS and application operations related to company offered services. 
• Identify and correct or advise, on operational issues in team member’s computer systems. 
• Perform creation of new accounts using company provided tools. 
• Manage existing user accounts using company provided tools.

Qualifications/Experience:

• Able to work independently and efficiently to meet deadlines. 
• Able to promptly answer support related email, phone calls and other electronic communications. 
• Self motivated, detail-oriented and organized. 
• Experience with hardware and software issues. 
• General understanding of networking principals. 
• Proficient in LAN and Internet related applications such as E-Mail clients, FTP clients and Web Browsers. 
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee is frequently required to lift up to 10 pounds. The employee is occasionally required to lift up to 25 pounds.