A ver reputed Company is looking for Candidates for Desktop Support Candidates for Harrodsburg KY location
Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment -
Install and upgrade equipment and software -
Identify recurring issues, document and escalate to appropriate personnel -
Represent technical bridge between technology groups and business units -
Make recommendations for improvement in processes and procedures -
Follow existing processes and use standard methodologies to carry out assigned tasks -
May be required to maintain inventory supplies -
Participate on cross-technology teams
- Performs other related duties as assigned by management Educational Requirements:
- Associates degree required, Bachelor's degree preferred.
No preference for field. Required Years and Area of Experience (minimum required for consideration): - 3+ years of relevant experience Required Skills: (MUST possess)
- Strong troubleshooting skills
- Documentation skills
- Good oral and written communication skills
- Problem solving skills
- Ability to work independently or as part of a team
- Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement
- Active Directory
- Office (Excel, Outlook Email and Calendaring, Power point, Access)
- Proficient in installation, navigation, and support of Microsoft Operating systems
Preferred Skills:
- Strong knowledge on use and architecture of client management systems; Remedy, Altiris, Dame ware, Client WebJet Admin - Search functionality - Registry - User Profiles - Permissions - Strong Remote Support skills and familiarity with remote support tools - Candidate should possess general knowledge/skills in Network components and topology; - Protocols -TCP/IP - Wireless communication and authentication protocols (PEAP) - Client configurations - Remote Access - LAN/WAN - Microsoft Project and Visio - Clarify - Adobe Shortlisting Preference: All Qualified Manager
All your information will be kept confidential according to EEO guidelines.