Desktop Support

Company Description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

1. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
2. Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.
3. Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
4. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.
5. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.
6. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
7. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Job Description

Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment

This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:

-Handle difficult situations with clients and turn them into a win for the desktop support team

-work trouble tickets from system

-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on

-solve issues desk side and through remote desktop

-answer how to questions and resolve issues related to applications, printers, connectivity

-setup and install new PC’s,

-maintain a positive outlook, be professional, and provide excellent customer service

Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week

More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study

Skills:

Ability to work independently and take initiative in resolving desktop issues

Experienced in PC (desktop/laptop/thin client) support - both desk side and remote

Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting

Ability to troubleshoot issues with Microsoft Office 2010/2013

Ability to troubleshoot issues with Microsoft Internet Explorer 10/11

Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software

Experienced in Windows networking TCP/IP configuration and troubleshooting

Ability to modify system registry (regedit)

Experienced in Google device (Chromebox/Chromebook) support

Experienced in support of the Google Office Suite of products

Printers - troubleshoot network printer connectivity issues

Printers - hardware maintenance (toner/maintenance kit replacement)

Thorough understanding of Microsoft Active Directory - client side

Ability to use industry standard remote tools - preference for SCCM

Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc

Industry certification (A+ or Network+ or MCP, etc.)

Additional Information

All your information will be kept confidential according to EEO guidelines.