Desktop Support Analyst

💻 Desktop Support Analyst

📍 Location: Feasterville, PA
🕒 Full-Time | 💼 IT Department
🌐 5 Days On-site (Monday-Friday)| Travel Required

Keeping Teams Connected. Empowering Technology. Supporting People.
At Oliver Healthcare Packaging, we don’t just solve tech issues—we empower employees to do their best work. We’re looking for a Desktop Support Analyst who thrives on troubleshooting, enjoys problem-solving, and is passionate about delivering exceptional support experiences.

If you're the kind of person who lights up at the thought of solving technical challenges, streamlining systems, and being the go-to tech hero for local and remote teams, read on.

🧩 What You’ll Do

• Serve as the first point of contact for all IT-related issues via walk-up, phone, or email

• Troubleshoot hardware and software problems using diagnostic tools and savvy questioning

• Provide daily tech support to employees across laptops, mobile devices, printers, and software

• Support LAN/WAN and network connectivity issues

• Install, configure, and repair hardware and software

• Document problems and resolutions to improve our knowledge base

• Collaborate with IT peers to ensure smooth operations

• Help train employees on best practices and tools

• Support internal office moves and setups (PCs, phones, etc.)

• Be part of a team that’s on call as needed to keep things running seamlessly

✅ What You Bring

Education & Experience:

• Bachelor's degree OR 2+ years of relevant technical experience

• 1–3 years' experience supporting desktops, laptops, printers, and peripherals

• Experience with Active Directory, Office 365, and remote support tools

• Strong understanding of Windows OS, Microsoft Office Suite, and mobile technologies

• Previous help desk or desktop support experience preferred

Preferred (But Not Required):

• CompTIA A+ or Microsoft certifications

• Experience in enterprise environments or manufacturing support

Soft Skills:

• Clear, confident communicator—both written and verbal

• Great listener and collaborator

• Self-starter with sharp organizational and time-management skills

• Cool under pressure with a knack for prioritizing

🛠 Tech You’ll Use

• Microsoft Windows & Server OS

• Office 365 (Teams, Outlook, SharePoint, etc.)

• Active Directory & user access management

• Remote desktop tools and ticketing systems

• Mobile devices (iOS/Android), printers, basic networking gear

🔒 Additional Requirements

• Occasional travel (domestic/international)

• Flexibility to work evenings/weekends when necessary

• Available for 24/7 on-call support as scheduled