Desktop Support Analyst

As a Desktop Support Analyst at Cleveland-Cliffs New Carlisle, you will be an integral part of the autonomous work teams that make up the New Carlisle quality, production, and maintenance organizations. Desktop Support works with personnel from Operations, Operations Planning, Quality, Process Technology, Finance, and computer systems departments to resolve issues and provide solutions in addition to the deployment of new and removal of old computer equipment. This is a challenging, highly visible position that has an immediate impact on the ability of other personnel to do their jobs. The position has other opportunities within the computer systems department for further career development.

This Cleveland-Cliffs facility is in New Carlisle, Indiana. This facility produces cold-rolled, hot-dipped galvanized, and galvannealed steel coils.

Summary of Responsibilities: 

• Troubleshoot PC issues for end-users including e-mail, office 365, printing, and PC hardware
• Set up Windows 11 on PCs using the corporate image
• Troubleshooting printer issues
• Basic Troubleshooting of network issues
• Function independently within a team-driven, fast-paced environment
• Ordering and Maintaining Stock Equipment
• Other Duties as Assigned

Minimum Qualifications:

• Windows 10 and 11 experience including imaging of computers
• Experience in Office 365
• Basic troubleshooting of printer issues
• Experienced in the installation of PC software
• Ability to use Active Directory Users and Computers
• Ability to create understandable documentation for use by others
• Ability to lift 10 to 20 pounds
• Ability to climb stairs
• Ability to multitask and work with multiple levels of the organization
• Possess effective communication, problem-solving, and interpersonal skills
• Enjoy working with people

Preferred Qualifications:

• CompTIA A+ certification
• One to two years of help desk/desktop support experience
• Experience with Power Shell

​Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more.

Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to careers@clevelandcliffs.com or call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.

Cleveland-Cliffs Inc. is an equal opportunity employer – M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.