Desktop Support Engineer
Ajna InfotechCompany Description
MSRcosmos is a fast-growing global IT services company with unmatched capabilities across the entire service value chain of cloud solutions, data & AI, intelligent automation, and enterprise applications. Our unwavering commitment to “Promise delivered” is manifested through our steadfast dedication to delivery excellence, pathbreaking solutions, highly differentiated talent, and a methodical approach. This belief has enabled MSRcosmos to become a preferred partner of choice for numerous clients across diverse industries worldwide.
Job Description
Job Title: Desktop Support Engineer
Location: Cleveland, Ohio (Day1 Onsite)
Duration- 3 Months
Mandatory Skills:
• Advanced troubleshooting skills for Windows-based end-user computing.
• Experience with ticketing systems (e.g., ServiceNow).
• Proficiency in Cloud Infrastructure.
• Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN.
• Effective Communication and customer service skills.
• Ability to work collaboratively in a team environment.
• Analytical Thinking and problem-solving abilities.
• Proactive system monitoring and issue detection skills.
Qualifications:
• Bachelor’s degree in computer science, Information Technology, or a related field is preferred.
• 2-5 years of experience in desktop support and network engineering in an enterprise environment.
• Strong understanding of cybersecurity best practices.
• Ability to handle multiple tasks simultaneously and work independently.
Preferred Skills:
• Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).
• Experience in developing and implementing Knowledge Based Engineering(KBE).
• Understanding of Infrastructure Design and hardware/software systems.
• Familiarity with remote troubleshooting techniques.
• Experience with process standardization initiatives.
Additional Information
All your information will be kept confidential according to EEO guidelines.