Desktop Support Technician

Company Description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

1. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
2. Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.
3. Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
4. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.
5. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.
6. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
7. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Job Description

Description:

This temporary staff position will be required to assist T2 & T3 consumer platform staff and assist with multiple ongoing projects as well as to assist with customer support for the consolidated agencies.

Position Description: This position functions as a level two support position for Desktop Services. This position will provide support for a managed computing and hardware environment as well as being able to complete special assignments and projects with minimal supervision. The managed service includes: equipment life cycle support, procurement, delivery and installation, configuration, break/fix and technical support, MAC requests, anti-virus protection, malware/spyware protection, security configuration, personal firewall, troubleshooting network connectivity issues, application support, and user ID administration.

Specific Duties:

• Provides technical support remotely and/or onsite at client locations.

• PC Refreshes and Break\Fix

• Consults with clients and arranges site visits as needed.

• Consults with specialists to resolve incidents of a higher complexity.

• Makes configuration changes to equipment as needed.

• Assures required service levels are maintained by understanding prioritization model and responding accordingly.

• Ability to identify non-desktop related issues.

• Engage other DIT resources as necessary to resolve complex issues.

• Works with vendors and Specialist on vendor related issues.

• Ability to manage timelines, resources and personnel (internal staff and contractors), and leads implementation efforts to completion.

• Document and maintain Technical processes and procedures required for the Tools, Applications and Technical support provided to our lower level tiers and customers.

• Communicates effectively with person of all technical abilities and positions.

• Interacts with broad range of representatives to solve problems.

• Handles difficult client situations with diplomacy and professional attitude.

• Conducts follow-up to ensure client satisfaction.

• Serves a technical resource for highly complex problems.

• Analyzes and assesses client needs to help deliver appropriate reports, troubleshoot problems and responds to customer needs.

Skills Required:

• SCCM
• WIN10
• O365
• Office 2016
• Intel/AMD-based computing equipment
• MAC & Tablets
• Lumension
• Good Communication and Documentation Skills
• Active Directory
• AGPM
• Intel Security(McAfee)

Additional Information

All your information will be kept confidential according to EEO guidelines.