Desktop Support Technician

Job Description

Desktop Support Technician
Location: Las Vegas, NV 89118
Pay Rate: $27.00/HR W2
Hours: Full time, M-F, 8am-5pm
Duration: 6+ weeks

Description:

• Provide advanced desktop support for Windows, macOS, and mobile devices (iOS/Android)
• Troubleshoot and resolve escalated hardware and software issues (desktops, laptops, printers, peripherals, phones, tablets)
• Perform system upgrades, migrations, and deployments (imaging, hardware swaps, OS installations)
• Configure and support end-user applications, including Microsoft 365, Teams, and other enterprise tools
• Assist with printer setup, driver installation, and network printing
• Escalate unresolved issues to Level 3 or specialized IT teams when necessary
• Document incidents, solutions, and processes within the ticketing system (ServiceNow, Footprints, TrackIt, etc.)
• Ensure compliance with IT policies, security standards, and data protection practices

Skills:

• 3–5 years of IT support experience, preferably in a Level 2 or equivalent role
• Strong knowledge of Windows operating systems (Windows 10/11), with familiarity in macOS and mobile platforms
• Familiarity with enterprise ticketing systems (ServiceNow, TrackIt, Footprints, etc.)
• Solid understanding of hardware components, troubleshooting, and break/fix procedures
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VLANs, switch port activation)
• Excellent communication skills and ability to explain technical concepts in user-friendly terms
• Strong customer service mindset, with experience supporting executives or healthcare staff a plus
• Certifications such as CompTIA A+, or Microsoft certifications preferred