• Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.
• Support campus-based technology users
• Escalate system disruptions of campus technology services to appropriate technology tier II department
• Train campus principals, teachers, and staff as required
• Support special events at campus and other district locations
• Support computers, mobile devices, digital A/V equipment and peripherals
• Support instructional software applications
• Support quality control on vendor projects
• Attend training and meetings as required
• Follow attendance policy as assigned by supervisor
• Perform other functions that may be assigned by Client Solution Department and/or supervisor
• Follow all rules, regulations, and policies of DISD
• Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
• A+ certification and ITIL V3 certification preferred
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
• Knowledge in troubleshooting and resolving operating system and software issues.
• Knowledge in troubleshooting and resolving technology hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio visual devices preferred.
• Knowledge of TCP/IP and basic networking protocols.
• Excellent customer service skills.