Desktop Support Technician

Job Description

Desktop Support Technician

Location: Georgetown, TX

Pay Rate: $23.00/HR W2

Hours: Full Time, Monday-Friday, 8AM-5PM

Duration: Open-ended Contract

Description:

• Ownership of problem identified by Technical Support Center from notification to resolution.
• Trouble ticket tracking and escalation.
• Document problems and report to Customer management and NOC.
• Software installation, troubleshooting and configuration support.
• Hardware installation, troubleshooting and configuration support.
• Workstation imaging and re-imaging (Microsoft Windows)
• Coordinate and implement device and network changes as requested by Customer.
• Troubleshoot other peripherals, cards, and cabling. Other related duties and responsibilities as required or assigned.
• Troubleshoot and maintain End User workstations including physical swapping of devices, cards, and cables. Other related duties and responsibilities as required or assigned.
• Assist end-users with platform and technology specific guidance as needed.
• Perform operational/administrative tasks necessary to maintain and manage systems to high standards of performance and availability.
• Provide timely status updates for any outstanding issues and ensure that remediation is tracked to completion / customer satisfaction.
• Escalate service interruptions and intractable issues in accordance with established agreements, obligations, and standard operating procedures.

Requirements:

• Demonstrated ability to perform Break/Fix on Desktops/Laptops and Printers
• A/V conference room set-up and configuration
• Bachelor’s degree in information technology, a related technical discipline, or a related field; or equivalent experience
• Experience with any of the following is strongly desired: switching and routing, systems and storage management, databases, firewalls, and optical networking