Desktop Support Technician

Join Our Team as a Technical Support Technician!

Be the go-to expert, tackling technical challenges head-on and keeping things running smoothly across our team. From troubleshooting hardware issues and resolving software glitches to ensuring seamless network access, you’ll play a key role in providing top-notch support and optimizing our IT operations. This is a hands-on, dynamic position with plenty of opportunities to take on exciting projects and stay engaged with a wide variety of tasks. With 5 locations and over 170 associates relying on your expertise, you'll be the trusted IT resource everyone turns to. If you're ready to make an impact and be the go-to person for all things IT, this is the role for you!

Key Responsibilities:

• Provide expert technical support, addressing day-to-day issues for end-users.
• Efficiently manage and resolve user requests, incidents, and technical inquiries.
• Assist with system updates and network maintenance to keep everything running smoothly.
• Diagnose and troubleshoot technical problems, escalating issues when needed to ensure timely resolution.
• Maintain clear and accurate records, contributing to ongoing improvement efforts.