PURPOSE OF POSITION:
We are seeking a customer-focused Desktop Support Technician to join our IT support team.
The ideal candidate is proficient in computer hardware, software, and related systems. They are detail-oriented, energetic, and possess exceptional communication and organizational skills.
SUMMARY:
Responsible for the day-to-day management of the organization's PCs, terminals, monitors, laptops, handheld devices and other network connected or related hardware. This position is also responsible for the proper execution of software residing on the desktop systems. The Desktop Support Technician works closely with the network and server administrators to support network and server infrastructure as required to keep the desktop systems functioning correctly. Some of the duties of the Desktop Support Technician include installing, configuring, and upgrading PCs, laptops and related equipment, diagnosing and troubleshooting both common and unusual hardware and software problems, performing preventive maintenance on the organization's PC equipment, installing required software patches, ensuring the connectivity of PCs, laptops, handhelds and other computing devices to both the local area network (LAN) and wide area network, setting up and maintaining locally connected and networked printers, and connecting needed peripheral equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to):
- A deep understanding of computer hardware components, operating systems (Windows, macOS, Linux), and various software applications.
- Understanding network fundamentals, including protocols, connectivity issues, and network device management.
- The ability to analyze situations, identify the root cause of issues, and develop effective solutions.
- Effective communication skills, both verbal and written.
- Knowledge of security concepts, such as virus mitigation and user account management.
- The ability to analyze situations, identify the root cause of issues, and develop effective solutions.
- Install, configure, and upgrade operating systems, software applications, and hardware components.
- Perform imaging and deployment of endpoints, ensuring proper configuration and security.
- Connect desktops and laptops to printers and other peripherals.
- Maintain inventory of IT asset inventory including computer hardware and software and detailed record keeping.
- Periodic Interface with Hardware vendors to provide warranty support on systems.
- Perform routine inspections, maintenance, and updates of computer systems and software.
- Maintain VOIP phone system.
- Worked with MIS to ensure users issues are resolved on a timely basis.
- Travel between office locations or remote sites to provide on-site support weekly.
- Performs other duties as assigned by the Technology & Support Coordinator.
Physical Demands and Work Environment:
- Work is primarily performed in an office environment with moderate noise levels and frequent interaction with employees at all levels.
- Regular use of computers, printers, phones, and other standard office and IT equipment.
- Ability to sit, stand, and walk for extended periods while providing technical support.
- Frequent bending, kneeling, and reaching required to install, connect, and troubleshoot hardware and peripherals.
- Must be able to lift, carry, and move equipment and supplies weighing up to 50 pounds.
- Ability to view a computer screen and perform work requiring visual acuity for prolonged periods.
- Occasional assignments may require work in server rooms, wiring closets, or other technical spaces with varying noise and temperature conditions.
- Work schedule may occasionally extend beyond standard business hours to complete urgent tasks, system upgrades, or resolve critical issues.