Desktop Support Technician I - Full Time Days

For more than a century, Fairfield Medical Center has been a regional healthcare provider who delivers exceptional care to our patients by creating exceptional experiences for our employees.

The driver behind our culture is that we all believe in the value of it, and we hire people into the organization who are also committed to making a difference. Our employees truly go the extra mile to serve our patients and each other.

When you join us, you become part of our team; it is our goal to not only be the best place you will ever work, but the only place you will want to work. Join our team. Make a difference.

Pay Rate: $17.94 hourly-$29.53 hourly

Job Description:

The Desktop Support Technician I is responsible for resolving escalated issues from the Help Desk. This position must have customer service skills with the ability to communicate face to face as well as via telephone to troubleshoot desktop applications and programs, and escalates difficult issues to minimize computer downtime as necessary.

• Act as initial escalation path for Helpdesk agent issues that require advanced troubleshooting or work beyond established time frames.
• Troubleshoot and resolve desktop, software, peripheral and clinical application issues.
• Troubleshoot and resolve mobile computing and communications device issues. (Such as iPhones, Blackberrys, iPads).
• Accurately and thoroughly record information into ticket tracking software.
• Escalate problems as needed to other 2^nd level support groups within predetermined time limit.
• Work closely with other 2^nd level support groups to assist in research, testing, technical documentation and resolving issues and efforts affecting multiple end users.
• Update tickets, provide status updates and follow up resolutions to customers.
• Identify and create documents for knowledgebase.

Job Qualifications:

• Associates Degree or equivalent work experience.
• Strong skills in supporting current iterations of Windows operating systems, MS Office, Local Area Networks, Wireless network configuration and connectivity, remote support software, printers and other peripherals, etc.
• Strong hands-on technical skill with personal computers, laptops and peripherals.
• Minimum 2 years helpdesk/customer service experience.
• 2 years Personal Computer and Software Support.

Exerting up to 20-50 pounds of force occasionally, and/or up to 10-25 pounds of force frequently, and/or a negligible up to 10 pounds amount of force often.