Desktop Support -- Tier 1
CoServe Global SolutionsCompany Description
To us, CoServe means that “we’re in it together” with our business partners. We consider ourselves a strategic part of your leadership team. Your priorities are our priorities, and we are vested in your success. This core perspective drives everything we do. We’ve found that working together is what creates long-term value and profitability. Our mission is to serve you first, and in serving you, we win together.
Our vision is to help discover the very best talent on the planet. And then help those people find their ideal work opportunity.
CoServe's specific focus is IT and Telecommunication. Our team has worked in the IT industry for decades. As serving others has always been our M.O., over all those years we have built deep, lasting relationships. These relationships are what make the difference in finding the exact right person at exactly the right time.
Job Description
Duties and Tasks/Essential Functions:
• Sense of Urgency
• Must be dependable
• Must work well independently
• Experience troubleshooting Hardware and Software with a working knowledge of all Microsoft Windows Operating Systems & Basic
• Excellent Oral and Written skills
• Above average Customer Service skills
• Stay current with system information, changes and updates
• Other duties as assigned
Qualifications
Requirements:
• Proper phone etiquette
• Ability to speak and write clearly and accurately
• Demonstrated proficiency in typing and grammar
• Familiar with configuration, maintenance and troubleshooting
• Knowledge of relevant software computer applications and equipment
• Knowledge of customer service principles and practices
• Effective listening skills
• Willingness to co-operate with others and work to the greater good
• Multi-tasking capabilities
• Flexible work schedule to support 24/7/365 operation
Min 6 months - 1 years’ experience
Additional Information
We need to hire 20 technicians by October! Please let me know and refer your friends and colleagues!