IT Desktop Support 1

Company Overview

Qarbon Aerospace is a premier manufacturer of cutting-edge composite components and assemblies at all levels of complexity, with products installed on the industry’s most advanced commercial and military aircraft. As a US-based company with a global footprint of more than 1,650,000 ft² of state-of-the-art facilities, Qarbon Aerospace has the capabilities and resources to solve the market’s toughest challenges with Quality Assured. With more than 100 years of experience, we build quality into every fiber, letting your ideas take flight.

IT Desktop Support 1 Principal Accountabilities:

• Provide Level 1 helpdesk support via phone, ticketing system, and in person
• Perform basic troubleshooting and diagnostics of desktop hardware and software
• Set up and configure workstations, peripherals, and standard applications
• Deliver introductory training to end users (e.g., email setup, printing)
• Escalate unresolved issues to Level 2 support or appropriate technical teams
• Document incidents and resolutions in the ticketing system

Experience and Other Requirements

• 0–2 years of desktop support experience
• Associate’s degree or Bachelor’s degree preferred
• Familiarity with Windows, macOS, and iOS environments
• Strong oral communication and customer service skills
• Willingness to work flexible shifts and overtime as needed
• Must be a U.S. Citizen or Permanent Resident (per ITAR regulations)

What does Qarbon Aerospace have to offer?

• Company Paid Benefits
  • Basic Life Insurance 1 time salary 
  • Short-Term Disability (STD) & Long-Term Disability (LTD)
  • 12 Holidays
  • Flex Time Off
• Medical/Prescription Insurance
• Dental & Vision Insurance
• Critical Illness Insurance / Hospital Indemnity Insurance / Accident Insurance
• Life Insurance and AD&D Insurance
• Savings and Spending Accounts
  • Health Flexible Spending Account (FSA)
  • Dependent Care FSA
  • Health Savings Account (HSA)
• Immediate vesting on 401(k) Plans 
• Tuition Reimbursement