IT Desktop Support Specialist

Job Summary

To satisfy desktop IT needs at Center City locations. These locations include Drexel Medicine Clinics, Research Departments, Labs and Academic spaces. On the assigned day on-site, the resource will rotate through the clinics to ensure technology is working as needed.

Essential Functions

• Provide Tier 2 and Tier 3 level on-site technology support for administrative offices in high-level or sensitive positions
• Utilize in-person or remote access for end-user computers, peripherals, new technologies, and configurations for Windows and Macintosh platforms 
• Plan, advise, and coordinate equipment installations in the administration and / or academic offices supported 
• Oversee inventory of software and equipment )
• Maintain computer and system security 
• Understand operation of computer networks and relationships among systems-
• Identify user needs and independently research procedures for accomplishing tasks, addressing both immediate and long-term technology processes, and document findings 
• Remain informed and practiced in operating system and hardware requirements and evaluate new technologies, and provide insight into such technologies as they become accepted for use
• Coordinate closely with supervisor and communicate regularly with administrative staff regarding services and suggestions for implementing them 

Required Qualifications

• Minimum of a Bachelor's Degree 

Physical Demands

• Typically sitting at a desk/table
• Typically standing, walking
• Lifting demands ≤ 25lbs
• Lifting demands > 50lbs

Location

• Center City - Philadelphia, PA

Additional Information

This is a Part-Time per diem position classified as Non-Exempt. The offered pay is based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

For information about benefits, please review Drexel’s Per Diem/Casual/Temporary Benefit Fact Sheet.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

Additional Required Documents

A review of applicants will begin once a suitable candidate pool is identified.