IT Desktop Support Tech - Level 2

Ardurra is looking to hire a Level 2 IT Desktop Support Technician - to join our team in Charlotte, NC!

Ardurra is a multidisciplinary civil engineering services firm which provides broad-based solutions tailored to the specific needs of the public and private sector. We leverage the depth of our professional and technical expertise, as well as our integrated structure, to deliver practical, innovative solutions for our clients.

We have been creating opportunities for our employees to develop both personally and professionally. As a result, our team has contributed to some of the nation’s most important infrastructure projects. These are projects that can positively impact people’s lives.

Primary Function

IT Desktop Support Techs provide first and second level technical support through phone, email and chat support) to resolve technical end user service and support requests.  Provide onsite and remote help desk support over the phone, email, and ticket system.  Elevates complex and/or high priority problems they cannot solve to the appropriate support person.

Primary Duties

• Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
• Able to troubleshoot complex technical issues and develop easy to understand solutions
• Follow-up with end users to provide status updates
• Perform account management and maintenance for various applications and systems (e. g., create or modify user accounts and permissions, perform password resets)
• Communicate with customers at all levels in technical and non-technical roles
• Work collaboratively with people across the organization
• Support for PCs, laptops, printers, cell phones, tablets, etc.
• Support end users in their use of applications such as Microsoft Office, Deltek, Ultipro, CAD Software (i.e., Autodesk Bentley, etc.) including installation, modification, and repair
• Troubleshoot networks, servers, hardware systems, operating systems, and application technical issues
• Create and manage technical documentation
• Assist the engineering team with project implementation
• Ensure compliance with all Policies and Procedures

Education and Requirements

• Associates or Bachelor Degree in Computer Science or IT Administration 
• 2+ years’ experience in MSP field or technical support level 2 or higher
• 2+ years’ experience in Switching, Compliance, Microsoft Active Directory and MSP related service offerings
• Experience with installation and support of various CAD applications (i.e., Autodesk, Bentley, etc.)
• Demonstrate knowledge in Microsoft server configuration and administration including Active Directory
• One or more of the following certifications: A+, MS Desktop Administrator, Network +
• Excellent organizational, interpersonal and communication skills (both oral and written) and experience with direct client communication
• Experienced in performing needs-assessment and making solution recommendations
• Ability to work in a team environment and demonstrate strong problem-solving skills
• Ability to multi-task and work multiple projects/issues simultaneously
• Some physical work required such as installing and managing cables
• Able to lift up to 50 lbs. (servers)
• Availability to work weekends
• Valid Driver’s License
• Ability to travel

Preferred qualifications

• Professional, teachable, willing to learn, and open minded
• Intermediate experience in System Administration, IT Security, VPN Configuration, Routing and Switching, Compliance, Virtualization

Why Ardurra?

While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home.

Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.

NOTICE TO THIRD PARTY AGENCIES:

Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We’re not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates.

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