As a Desktop Support Technician you would work as a part of a dynamic team involved with providing technical support and issue resolution to hospital users which may include users of all types and skill levels. Responsibilities may also include: • security access processing, • ID tracking, • maintenance of reporting logs, • password reset assistance, • PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.
Primary Responsibilities: • Answer and resolve inbound technical calls at a large hospital Help Desk, efficiently and professionally, in a fast paced team environment. • Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed • Follow all escalation procedures according to service level agreements and IT policies • Use remote control tool to assist end users when needed • Provide an accurate record of each call in incident management tracking tool • Demonstrate a depth and breadth of knowledge/skills for your own area and is often able to apply these outside of own function • Act as a technical resource to others to resolve problems, issues, errors or related • Anticipate customer needs and proactively identifies solutions • Plan, prioritize, organize and complete work to meet established objectives