SUMMARY OF POSITION:
The Desktop Support Technician provides technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products.
JOB RESPONSIBILITIES:
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Resolves Level 1 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution. Documents, maintains, upgrades or replaces hardware and software systems.
• Troubleshoots Office 365 Email/Sharepoint/Onedrive/etc applications.
• Train users in basic operating system fundamentals, applications and network access.
• Assists in installing new software releases and system upgrades and resolves software related problems.
• Performs system backups and recovery.
• Maintains current and accurate inventory of technology hardware, software, and resources
• Assists with IT-related projects as assigned by supervisor.
JOB SPECIFICATIONS:
• Requires an Associate’s Degree in a related area with at least 1 year of experience in the field or in a related area, or 3 years of applicable experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within the Information Technology field.
• Strong technical knowledge of MS Windows operating systems, MS Windows domains, and Office Applications.
• Intermediate knowledge of networks and network configuration – LAN, Wi-Fi, VPN and remote systems.
• A certain degree of creativity and latitude is required.
• Ability to work independently and on a team in a fast-paced environment.
• Exceptional interpersonal and communication skills.
• Exceptional customer service skills