IT System Engineer (Desktop Support)

Company Description

• Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.

We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital.

Job Description

Job Title: IT Systems Engineer (IT Desktop Engineer)

Location: Austin, TX (Day 1 Onsite)

Description:

Description:

We are seeking a skilled IT System Engineer to support and maintain both virtual and physical infrastructure for our organization. This role encompasses a broad range of IT functions, including on-premises and cloud-based systems. The ideal candidate must be self-directed, a fast learner, and comfortable working in a fast-paced team. They should be flexible enough to work on modern systems or legacy components to understand all the pieces that should align correctly to support a large enterprise development team. The qualified candidate should be able to provide support 24/7 and rotate weekends on-call with current team in Austin, TX.

Job Responsibilities:

Server and Network Management:

• Install, configure, and troubleshoot Linux and Windows servers and workstations, as well as WAN/LAN networks and software backup applications.
• Troubleshoot and resolve Unix (RHEL and Ubuntu) issues/failures.
• Troubleshoot and resolve subscriptions for Windows and Linux server licenses and renewals.
• Manage physical to virtual workstations as needed
• Manage Hyper-V deployments on top of a failover cluster.

System Infrastructure Planning:

• Plan, forecast, and implement new system hardware infrastructure, including the phasing out of legacy systems and components.
• Plan, test, and implement upgrades to Unix, Windows, and MySQL databases.
• Plan, test, and implement upgrades of software fix packs to desktop and server OS, including creating a project plan, coordinating meetings, and managing resources.
• Support annual desktop and system audits.
• User Support and Training:
• Provide occasional 24/7 support and participate in a rotating weekend on-call schedule with the team.
• Provision and de-provision users for tool access, including managing user access to project server resources.
• Write and maintain training, installation, and process documentation for users as needed.
• Communicate tool failures to end users/managers, offering workarounds or estimated availability timelines.

Collaboration and Documentation:

• Collaborate with various teams to support both modern systems and legacy components, ensuring cohesive operations across all IT systems.
• Hold and facilitate meetings with internal and client teams to discuss server and application upgrade requirements.
• Create and manage CRQs in Remedy for issues or infrastructure support.
• Maintain management of internal project wikis and email distribution lists.
• Development Tool Support:
• Provide management of binaries for IDEs and associated components for Git development.
• Support Git development software tools and resolve related issues.
• Troubleshoot and resolve issues with HP and UFT applications and user support.
• Work with project teams to support developer workstations and tools.

Inventory and Quality Control:

• Conduct inventory assessments for servers, desktops, laptops, workstations, and network appliances.
• Identify and implement continuous improvements to project quality and process management.

Qualifications:

• Strong experience in managing virtual and physical server environments, including Linux and Windows server environments, network protocols, and backup applications.
• Performs system backups and recovery. Maintains data files and monitors system configurations to ensure data integrity.
• Self-motivated, fast learner, and adaptable to a fast-paced team environment.
• Ability to work effectively with both modern and legacy systems to support a large enterprise development team.

• Familiarity with Git and development tools.
• Ability to communicate technical concepts and IT terminologies to users and apply those concepts to resolve issues.
• Experience with inventory management, root cause analysis, and troubleshooting software tools.

Additional Information

All your information will be kept confidential according to EEO guidelines.