The Network Administrator position is responsible for installing, configuring, and maintaining network hardware like routers, switches, and firewalls, monitoring network performance, troubleshooting issues, implementing network security measures, managing network access, applying updates and patches, and ensuring overall network stability and uptime. The Network Administrator position is fast-paced and ever-changing and requires regular management of changing priorities. The IT group within Zoot is responsible for designing, constructing, and maintaining the foundational information technology systems employed by the company to do business. This includes all aspects of the live hosting environment for our proprietary software as well as the desktop environments in use for each employee. The IT Infrastructure group within Zoot is responsible for designing, constructing, and maintaining the core infrastructure and core software for Zoot solutions. For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud-based, secure processing environment. We offer tailored data-driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting-edge data sources to help reduce risk.

Essential Job Functions

1. Install, configure, and maintain network devices like routers, switches, access points, servers, and cables.
2. Continuously monitor network performance, traffic patterns, and identifying potential issues using monitoring tools.
3. Diagnose and resolve network connectivity problems, including hardware failures, configuration errors, and connectivity issues.
4. Implement and maintain network security measures like firewalls, intrusion detection/prevention systems, and access controls.
5. Perform regular backups of network configuration and data to ensure disaster recovery capabilities.
6. Apply software updates and patches to network devices and operating systems to address security vulnerabilities.
7. Maintain detailed documentation of network infrastructure, configurations, and procedures.
8. Assess network needs and plan for future growth and scalability.
9. Assist with evaluation of and recommend IT solutions, products, and services.
10. Work with other personnel/departments to analyze hardware requirements and alternatives and make acquisition recommendations.
11. Plan, coordinate, and implement security measures to protect data, software, and hardware.
12. Maintain and administer deployment standards for network builds, updates, and patch management.
13. Respond to requests to assist in critical problem resolution, including after-hours support needs.
14. Utilize ticketing system to track defects and requested enhancements.
15. Use Change Management/Release Management processes to develop and deploy code and/or functionality to the production environment.
16. Plan, coordinate, and implement hardware and software replacements or upgrades.
17. Participate in scheduled monthly maintenance windows.
18. Know and comply with Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
19. Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal and external customers.
20. Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.

Education, Training, and Experience Requirements

This position requires:

• High School Diploma
• Bachelor Degree in Computer Science or related field preferred
• At least three years of professional experience in a technology field

Or, an equal combination of education and experience.

Physical Requirements

All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.

Working Conditions

In order to optimize team performance, the work space for this position is typically a cubicle setting in an open space environment.

Work Hours and Location

It is expected that exempt employees, and specifically this position, regularly and consistently report to work on-site, at Zoot headquarters, during normal business hours. This position will require travel 10% of the time. Occasional nighttime and weekend work is required within this position.