Software Engineer (Desktop Support Engineer), IS&T Enterprise Systems
Apple
On-site
Texas, United States
Desktop Support Positions
The Desktop Support Engineer is an advocate for Apple’s internal users across AMR Logistics business units.
We are looking for a candidate who is self-driven, can constantly research and suggest the latest technologies, independently troubleshoot technical issues, and work with teams of developers, engineering project managers, end users, and test engineers who take pride in building client and server solutions.
Seek out challenges and deliver thoughtfully designed work which maximizes ease of use across a variety of audiences while remaining true to Apple’s history of clean, aesthetically pleasing interfaces and materials. Develop and maintain a working knowledge of trends and best practices within Apple.
- 4 years Jamf experience with a minimum Jamf 300 certification level
- 4 years of related experience in an IT or other technical support capacity working with Linux, UNIX, and macOS and iOS-based platforms
- 4 years experience maintaining a large deployment of systems managed by a Mobile Device Management (MDM) platform
- BS or MS in Computer Science or equivalent work experience
- 3 years familiarity with general information security best practices for desktops
- Occasional domestic or international travel, as well as availability during evenings and weekends to support critical customer issues is required
- 2 years experience with Nginx.
- 2 years experience with FileMaker
- Ability to work well on a team, at the same time demonstrating individual responsibility and unmatched work ethic