Support Network Administrator

The Support Network Administrator will ensure reliable and effective data and network infrastructure services through installation, monitoring, maintenance, support, and optimization of all server and network hardware and software. The Support Network Administrator will analyze and resolve high-level network hardware and software problems in a timely and accurate fashion. Responsible for gathering requirements, design solutions, and planning and executing implementations using best practices and standards. The Support Network Administrator has the expertise to enhance the existing network design, implement additional network elements and provide ongoing support and maintenance, including all analysis tools and monitoring.

Duties and Responsibilities

• Comprehensive knowledge and experience in Cisco Call Manager (CUCM/Unity).
• Experience in IP & VoIP networking, data communications and systems engineering with an understanding and experience dealing with multi-service IP networks, data network strategies, multi-vendor equipment and network protocols.
• Extensive knowledge and experience understanding industry best practices on network architecture and engineering experience in a robust network, product/service and system design, security, and implementation strategies.
• Effectively diagnose and troubleshoot high-level computer malfunction relating to faulty hardware, software, server and/or network.
• Implement, maintain and oversee converged Voice, Video and Data networks.
• Communicate effectively regarding maintenance of networked technologies.
• Implement quality control procedures to improve uptime of network and server devices.
• Manage Cisco Call Manager, Unity and Emergency Responder Servers and applications.
• Coordinate with the other teams to establish and maintain network systems.
• Coordinate with network team and other teams to design and implement automated deployment and maintenance technologies.
• Provide network support, including installation of network hardware, software, systems documentation, and training.
• Lead special technology projects as required.
• Research, develop, and implement new technologies and best practices.
• All other duties as assigned.
• Perform other duties as assigned.

Required Skills and Abilities 

• Preferred CCNA Certification
• Experience with Cisco Unified Communication Manager
• Detailed knowledge of networking technologies and components
• Cisco and Cisco Meraki experience preferred
• Knowledge of PowerShell or other scripting languages
• Experience using automated deployment and maintenance technologies
• Familiarity with load balancers
• Strong written, verbal and collaboration skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong organizational, communication, and interpersonal skills. Excellent organizational skills and ability to manage multiple tasks and competing demands.
• Ability to work in a fast-paced, demanding environment.
• Strong attention to detail, good common sense including excellent judgement and decision-making capabilities.

Physical Requirements 

• Extended viewing of computer screen.
• Sitting for extended periods of time.
• Normal office environment with little exposure to excessive noise and temperature changes.

Education and Experience

• High school diploma or equivalent. (Associate’s degree preferred)
• 5+ years of experience as a Network Administrator.
• 3+ years of Desktop Support experience. (preferred)
• Helpdesk/Ticketing systems.
• Preferred CCNA Certification.