Technical Services Coordinator (Desktop Support)

Trinity Metro has an immediate opening for a Technical Services Coordinator (Desktop Support) responsible for coordinating administrative and customer support services for Information Technology. This is a position that will have some administrative, customer service, as well as technical duties. The incumbent is under the direction of the Lead Technical Services Coordinator. 

Essential Functions include:

• Manage inventory for PC’s, printers, and other hardware equipment.
• Relocate computer hardware, peripherals, and equipment as needed.
• Install pre-configured systems from a KACE image.
• Diagnose and repair equipment including printers and computers.
• Service equipment according to established preventative maintenance schedule.
• Maintain accurate records of time and material required to perform repairs and service.
• Resolve Help Desk tickets and requests for service.
• Provide necessary hardware and software training to users.
• Assist in setup of audio-visual equipment as directed.
• Lift and move computer equipment.
• Install and maintain wiring.
• Maintain reference library for computer system. 
• Maintains confidential information.
• Maintains regular and punctual attendance

Other Responsibilities include:

• Participates in company community activities to promote transit on off duty hours.
• Perform other duties as assigned by management.

Education and Experience

• Minimum high school education.   Prefer some college.
• Six (6) months of microcomputer systems experience.   Proficient use of computer word processing, Outlook, and Excel spreadsheets. Windows 11 and cellular concepts are preferred.
• Any combination of experience, training, and/or education that provides the required knowledge, skills, and abilities may substitute for the required education.

Trinity Metro is an Equal Employment/Affirmative Action Employer.